Customer Success Manager
hace 60 minutos
We're Hiring: Customer Success Manager (Healthcare & SaaS)
Location: Remote
Schedule: Full-Time | Core availability: 9:00 AM – 6:00 PM CST
Position Type: Permanent
About the Role
As a Customer Success Manager, you'll play a central role in client service, operations, and project execution—serving as the connective tissue between leadership, partners, and internal teams. This is a high-impact role with a clear path into executive leadership, where you'll help shape strategy, guide client initiatives, and influence organizational direction over time.
You'll work closely with leadership while managing key client relationships and driving execution across departments in a fast-growing healthcare and SaaS environment.
What You'll Do
Partner directly with executive leadership to support and execute strategic initiatives
Serve as the primary point of contact for select client partners, ensuring high-quality service and communication
Manage cross-departmental coordination across leadership, partners, and internal teams
Project-manage internal and client-facing initiatives (timelines, deliverables, reporting)
Analyze performance data and translate insights into actionable recommendations
Prepare client updates, internal briefs, and executive presentations
Support operational execution while receiving structured training in care navigation, data interpretation, and partner management
Participate in an executive mentorship and leadership development pathway
What We're Looking For
Education & Background
• Bachelor's degree preferred (relevant experience and leadership potential considered)
• Prior experience in healthcare, health tech, care navigation, or B2B services
Language & Communication
• Bilingual in English & Spanish (professional written and verbal proficiency)
• Strong stakeholder management and executive-level communication skills
Leadership & Execution
• Ability to manage multiple priorities in a fast-growing environment
• Demonstrated leadership potential and/or mentoring experience
• Experience managing enterprise or corporate client accounts
Industry & Product Experience
• Background supporting or selling digital health, care coordination, telehealth, or patient engagement tools
• Familiarity with healthcare systems, insurers, providers, or corporate wellness programs
• Exposure to life sciences, MedTech, or healthcare technology environments
Work Schedule
Core availability: 9:00 AM – 6:00 PM CST
Flexibility required based on client and business needs
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