Customer Success Manager
hace 2 semanas
Job Description: Customer Success Manager Role Overview: As a Customer Success Manager, you will hold a strategic position as a trusted consultant for our clients and partners, ensuring their success with our services. This role is accountable for the growth of key accounts, managing client relationships, and developing success plans that align with clients’ critical success factors. Responsibilities: Customer and Partner Success: Key Account Growth: Drive and manage relationships with key accounts. Develop success plans outlining critical success factors and recommending Marketing Automation best practices. Project Management: Oversee project plans with delivery teams, ensuring quality standards and client satisfaction. Monitor task completion and achieve project milestones. Sales Activities: Perform sales presentations and drive contract negotiations. Identify potential additional revenue opportunities and coordinate relevant sales activities. Relationship Building: Build strong relationships with clients, partners, and marketing leaders. Provide strategic advice on channel expansion, optimization, and business growth. Opportunity Optimization: Optimize opportunities through proactive planning and execution of sales plans and strategies. Collaborate with the Client Service LatAm team lead and Professional Services team to provide client recommendations. Project Insight and Management: Operational Oversight: Manage day-to-day operational aspects of project scopes. Apply project methodology for effective project delivery. Client Engagement: Prepare for customer engagement reviews on project status. Follow quality assurance procedures and lead marketing insights projects by analyzing client channel strategy and data. Marketing Insights: Help clients identify the right marketing key performance indicators. Highlight areas of improvement and influence marketing strategy. Subject Matter Expertise: Act as a subject matter expert, driving the adoption of clients’ investment in MarTech platforms. Prepare monthly and quarterly business reviews, sharing marketing insights and industry best practices. Skills & Qualifications: Digital Marketing Experience: Mandatory. Marketing Automation: 8+ years of hands-on experience. Industry Experience: 5+ years in a digital agency, consulting firm, or digital marketing organization. Technology Knowledge: Working knowledge of leading Marketing Technologies (Eloqua, Marketo, Pardot, Salesforce Marketing Cloud, Adobe Campaign). Certifications are a big plus. Analytical Thinking: Ability to apply creative and analytical thinking in a dynamic work environment. Team Collaboration: Must work independently and collaboratively in a multi-cultural and multi-agency environment. Language Skills: Fluent in English; Fluent Spanish is a big plus. If you are a seasoned professional with a passion for customer success, digital marketing, and strategic thinking, we invite you to apply for this exciting opportunity. Join us in delivering exceptional results for our clients and driving success in the ever-evolving landscape of digital marketing.
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Customer Success Manager
hace 1 día
Mexico City TITAN A tiempo completoCustomer Success Manager – TITAN Join TITAN, a no-code, fast‑paced startup in the Salesforce ecosystem, as a Customer Success Manager in North America. As a Customer Success Manager, you will manage client onboarding, expansions, and renewals while leveraging technical expertise with a strategic business mindset to build strong customer relationships and...
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Customer Success Manager
hace 4 semanas
Mexico City Lenovo A tiempo completoThe Customer Success Manager is responsible for managing post-sales customer relationships, coordinating service delivery, and ensuring billing accuracy across hybrid cloud environments. This is a key role that supports customer retention, expansion, and long-term value creation.Serve as a trusted advisor and main post-sales contact for enterprise...
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Customer Success Manager
hace 4 semanas
Mexico City Lenovo A tiempo completoThe Customer Success Manager is responsible for managing post-sales customer relationships, coordinating service delivery, and ensuring billing accuracy across hybrid cloud environments. This is a key role that supports customer retention, expansion, and long-term value creation.Serve as a trusted advisor and main post-sales contact for enterprise...
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Customer Success Manager
hace 2 semanas
Mexico City Snatch UP Jobs A tiempo completoJoin to apply for the Customer Success Manager role at Snatch UP Jobs. Are you an experienced retail operations professional with a passion for technology and a talent for building lasting client relationships? We’re seeking a dynamic Customer Success Manager to join our team and become a trusted advisor for our retail clients. In this pivotal role, you...
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Customer Success Manager
hace 2 semanas
Mexico City Snatch UP Jobs A tiempo completoJoin to apply for the Customer Success Manager role at Snatch UP Jobs. Are you an experienced retail operations professional with a passion for technology and a talent for building lasting client relationships? We’re seeking a dynamic Customer Success Manager to join our team and become a trusted advisor for our retail clients. In this pivotal role, you...
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Remote Customer Success Manager
hace 3 semanas
Mexico City HireLATAM A tiempo completoHireLatam is a premier recruitment agency that places top Latin American talent in independent contractor roles in US companies. Our extensive network, personalized approach, and supportive guidance ensure that you're in the best hands to find your next job opportunity. Job Title: Remote Scaled Customer Success Manager – Mexico City (100% Work From...
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Customer Success Manager
hace 4 semanas
Mexico City Somewhere A tiempo completoSeeking LATAM-based candidates who are LATAM citizens. Only English CVs will be accepted. Position: Customer Success Manager Working Schedule: 8AM - 5PM EST Salary Range: $2500 - $3000 (the final salary will be determined by the candidate's level of experience and at the discretion of the client) The Opportunity We are seeking a highly motivated and...
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Remote Customer Success Manager
hace 3 semanas
Mexico City HireLATAM A tiempo completoHireLatam is a premier recruitment agency that places top Latin American talent in independent contractor roles in US companies. Our extensive network, personalized approach, and supportive guidance ensure that you're in the best hands to find your next job opportunity.Job Title: Remote Scaled Customer Success Manager – Mexico City (100% Work From...
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Strategic Enterprise Customer Success Manager
hace 3 semanas
Mexico City Sovos A tiempo completoA global tax compliance provider is seeking a Strategic Customer Success Manager in Mexico City. This role involves managing key relationships with top accounts, ensuring customer success, and promoting product adoption. Ideal candidates will have over 5 years in customer success or account management within SaaS, with strong communication and strategic...
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Customer Success Manager
hace 4 semanas
Mexico City Snatch UP Jobs A tiempo completoCustomer Success Manager Are you an experienced retail operations professional with a passion for technology and a talent for building lasting client relationships? We're seeking a dynamic Customer Success Manager to join our team and become a trusted advisor for our retail clients. In this pivotal role, you will ensure our partners achieve maximum value and...
