Customer Success Manager
hace 2 semanas
Job Description: Customer Success Manager Role Overview: As a Customer Success Manager, you will hold a strategic position as a trusted consultant for our clients and partners, ensuring their success with our services. This role is accountable for the growth of key accounts, managing client relationships, and developing success plans that align with clients’ critical success factors. Responsibilities: Customer and Partner Success: Key Account Growth: Drive and manage relationships with key accounts. Develop success plans outlining critical success factors and recommending Marketing Automation best practices. Project Management: Oversee project plans with delivery teams, ensuring quality standards and client satisfaction. Monitor task completion and achieve project milestones. Sales Activities: Perform sales presentations and drive contract negotiations. Identify potential additional revenue opportunities and coordinate relevant sales activities. Relationship Building: Build strong relationships with clients, partners, and marketing leaders. Provide strategic advice on channel expansion, optimization, and business growth. Opportunity Optimization: Optimize opportunities through proactive planning and execution of sales plans and strategies. Collaborate with the Client Service LatAm team lead and Professional Services team to provide client recommendations. Project Insight and Management: Operational Oversight: Manage day-to-day operational aspects of project scopes. Apply project methodology for effective project delivery. Client Engagement: Prepare for customer engagement reviews on project status. Follow quality assurance procedures and lead marketing insights projects by analyzing client channel strategy and data. Marketing Insights: Help clients identify the right marketing key performance indicators. Highlight areas of improvement and influence marketing strategy. Subject Matter Expertise: Act as a subject matter expert, driving the adoption of clients’ investment in MarTech platforms. Prepare monthly and quarterly business reviews, sharing marketing insights and industry best practices. Skills & Qualifications: Digital Marketing Experience: Mandatory. Marketing Automation: 8+ years of hands-on experience. Industry Experience: 5+ years in a digital agency, consulting firm, or digital marketing organization. Technology Knowledge: Working knowledge of leading Marketing Technologies (Eloqua, Marketo, Pardot, Salesforce Marketing Cloud, Adobe Campaign). Certifications are a big plus. Analytical Thinking: Ability to apply creative and analytical thinking in a dynamic work environment. Team Collaboration: Must work independently and collaboratively in a multi-cultural and multi-agency environment. Language Skills: Fluent in English; Fluent Spanish is a big plus. If you are a seasoned professional with a passion for customer success, digital marketing, and strategic thinking, we invite you to apply for this exciting opportunity. Join us in delivering exceptional results for our clients and driving success in the ever-evolving landscape of digital marketing.
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Customer Success Manager
hace 3 semanas
Mexico City TITAN A tiempo completoCustomer Success Manager – TITAN Join TITAN, a no-code, fast‑paced startup in the Salesforce ecosystem, as a Customer Success Manager in North America. As a Customer Success Manager, you will manage client onboarding, expansions, and renewals while leveraging technical expertise with a strategic business mindset to build strong customer relationships and...
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Customer Success Manager
hace 3 semanas
Mexico City TITAN A tiempo completoCustomer Success Manager – TITAN Join TITAN, a no-code, fast‑paced startup in the Salesforce ecosystem, as a Customer Success Manager in North America. As a Customer Success Manager, you will manage client onboarding, expansions, and renewals while leveraging technical expertise with a strategic business mindset to build strong customer relationships and...
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Customer Success Manager
hace 2 semanas
Mexico City Lenovo A tiempo completoDescription and Requirements The Customer Success Manager is responsible for managing post-sales customer relationships, coordinating service delivery, and ensuring billing accuracy across hybrid cloud environments. This is a key role that supports customer retention, expansion, and long‑term value creation. Serve as a trusted advisor and main post‑sales...
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Customer Success Manager
hace 2 semanas
Mexico City Lenovo A tiempo completoDescription and Requirements The Customer Success Manager is responsible for managing post-sales customer relationships, coordinating service delivery, and ensuring billing accuracy across hybrid cloud environments. This is a key role that supports customer retention, expansion, and long‑term value creation. Serve as a trusted advisor and main post‑sales...
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Manager Customer Success
hace 6 días
Mexico City Mastercard A tiempo completoOur Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships...
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Manager Customer Success
hace 7 días
Mexico City Mastercard A tiempo completoOur Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships...
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Customer Success Manager
hace 2 semanas
Mexico City Syntax México A tiempo completoSyntax is a leader in providing Cloud and Managed Services to businesses across North America. Syntax's cloud offerings, including their best-in-class Enterprise Cloud for ERP continues to grow and accelerate; a unique offering that safely hosts and manages critical business applications. Syntax partners with global IT leaders such as Oracle, IBM and...
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Customer Success Manager
hace 4 semanas
Mexico City EFEX A tiempo completoSobre EFEX EFEX es una fintech enfocada en ofrecer soluciones de pagos internacionales y gestión de divisas para empresas en crecimiento en Latinoamérica. Nuestro propósito es simplificar la experiencia de las empresas al enviar, recibir y administrar pagos globales, integrando tecnología, cumplimiento regulatorio y atención personalizada. Propósito...
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Customer Success Manager
hace 2 semanas
Mexico City EFEX A tiempo completoDescripción del trabajo Sobre EFEX EFEX es una fintech enfocada en ofrecer soluciones de pagos internacionales y gestión de divisas para empresas en crecimiento en Latinoamérica. Nuestro propósito es simplificar la experiencia de las empresas al enviar, recibir y administrar pagos globales, integrando tecnología, cumplimiento regulatorio y atención...
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Customer Success Manager
hace 2 semanas
Mexico City EFEX A tiempo completoDescripción del trabajo Sobre EFEX EFEX es una fintech enfocada en ofrecer soluciones de pagos internacionales y gestión de divisas para empresas en crecimiento en Latinoamérica. Nuestro propósito es simplificar la experiencia de las empresas al enviar, recibir y administrar pagos globales, integrando tecnología, cumplimiento regulatorio y atención...
