SAP Analytics Cloud

hace 6 días

Naucalpan de Juárez, México Chabez Tech A tiempo completo

SAP Analytics Cloud (SAC) & SAP Datasphere Support Analyst

Location:
Avenida Lomas Verdes 67, Lomas Verdes, 53120
Naucalpan de Juárez, Estado de México, Mexico

Work Mode: Onsite
Contract Duration: 3 Months (Possible Extension)
Shift: Rotational
Environment: Regulated (GxP / SOX)

Role Overview

We are seeking an experienced SAP Analytics Cloud (SAC) & SAP Datasphere Support Analyst to provide L1/L2 operational and production support in a regulated enterprise environment. The role focuses on incident management, platform stability, data refresh monitoring, access support, and user enablement, while ensuring audit-ready documentation and compliance.

Key Responsibilities

Support & Operations

- Provide L1/L2 support for SAP Analytics Cloud and SAP Datasphere

- Troubleshoot issues related to data refresh, performance, access, models, and scheduling

- Monitor jobs, data loads, integrations, and platform health

- Resolve connectivity issues with SAP and non-SAP data sources

Access & Security

- Support user access, roles, and permissions

- Assist with authentication / access-related issues

- Participate in access reviews and compliance documentation

Analytics & User Enablement

- Support SAC stories, dashboards, calculations, and data models

- Assist business users with analytics and reporting requests

- Ensure adherence to modeling, performance, and visualization best practices

Documentation & Compliance

- Document incidents, resolutions, and operational activities

- Maintain SOPs, runbooks, and knowledge base articles

- Ensure compliance with GxP / SOX requirements

Required Skills & Experience

- Hands-on experience with SAP Analytics Cloud (SAC)

- Strong experience with SAP Datasphere

- Experience providing L1/L2 application support

- Knowledge of SAP data sources (S/4HANA, HANA, HANA Cloud, CDS)

- Understanding of data refresh, scheduling, and monitoring

- Experience working in enterprise and/or regulated environments

- Strong documentation and communication skills

All your information will be kept confidential according to EEO guidelines.

About Chabez Tech

Chabez Tech is a Data Engineering & AI Products company headquartered in Pennsylvania, focused on digitally transforming businesses and helping them achieve operational and customer excellence. We deliver scalable data solutions, advanced AI frameworks, and long-term platform implementation support.

This position supports a strategic internal platform initiative to enhance our own digital analytics and reporting capabilities.

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