Account Manager

Company Description
ProThird specializes in providing fully managed communications data governance for organizations seeking accuracy, visibility, and actionable insights. By integrating fragmented data sources such as AI visibility, media coverage, social data, and internal insights, ProThird offers a reliable, governed, and transparent system owned by the company. We cater to high-growth SaaS companies, Fortune 500 enterprises, and communications professionals who demand comprehensive and actionable insights. Our solutions are designed to deliver trustworthy visibility and proof that aligns with the highest standards of executive accountability.
Role Description
This is a remote contract position for an Account Manager. The position requires managing client relationships by understanding their needs, ensuring successful delivery of services, and maintaining satisfaction. Day-to-day responsibilities include acting as the primary point of contact for clients, overseeing accounts to ensure deliverables meet client expectations, troubleshooting any issues, and collaborating with cross-functional teams to achieve client goals. Additional duties may involve providing strategic recommendations, reporting on performance metrics, and fostering strong, long-term partnerships.
Client Leadership and Communcation
Serve as the primary marketing point of contact for assigned clients
Lead recurring client check-ins, strategy calls, and working sessions
Communicate project updates, performance insights, and recommendations clearly and confidently
Represent marketing decisions and tradeoffs on client calls
Conduct client trainings, onboarding sessions, and enablement meetings as needed
Manage day-to-day client communication, including emails, scheduling, follow-ups, and next steps
Delivery Oversight & Internal Alignment
Coordinate production across integrated marketing specialties (paid media, SEO, content, creative, web, etc.)
Translate client goals and requests into clear, actionable tasks for internal teams
Partner with strategists and project managers to ensure accurate scoping, prioritization, and resourcing
Review deliverables for alignment with strategy and client expectations before delivery
Drive internal communication to ensure teams stay aligned, informed, and unblocked
Ensure Monday.com is consistently and accurately updated with client interactions, action items, and status
Reporting, Documentation & Operations
Track and summarize key client outcomes, metrics, and insights for reporting and retrospectives
Maintain organized client assets, shared documents, and drive folders for internal access
Keep clear records of decisions, feedback, and action items to reduce friction and rework
Assist with coordinating proposals, scopes, deliverables, and follow-up reminders as needed
Client Success, Retention & Growth
Advocate for the client internally and prioritize client satisfaction across deliverables
Proactively identify risks, gaps, or misalignment before they impact the client experience
Identify upsell and expansion opportunities in partnership with leadership
Support client retention by building trust, clarity, and long-term value
Execution Support (As Needed)
Provide light, hands-on execution support to maintain momentum and quality
Assist with copywriting, QA, platform support or content reviews when appropriate
Translate strategy into clear briefs and next steps for specialists
Step in to unblock work during tight timelines or team transitions
Qualifications
Strong account management skills, including relationship-building and understanding client needs
Experience with managing and delivering services on time, problem-solving, and communicating effectively with diverse stakeholders
Proficiency in using client data, reporting tools, and performance metrics to drive strategic recommendations
Knowledge in communications, SaaS platforms, or data governance is a plus
Bachelor's degree in Business Administration, Communications, Marketing, or a related field
Ability to work independently in a remote environment and handle multiple priorities effectively