Sales Agent Customer Service

hace 3 semanas

Tuxtla, México Loh Medical A tiempo completo

Role Summary:
The Sales Representative will drive sales growth across Latin America and the Caribbean by identifying new opportunities, building strong customer relationships, and promoting Loh Medical's mission of Mobility & Independence . This role requires a blend of consultative selling, technical knowledge, and exceptional customer service to achieve revenue targets while upholding our core values: Integrity, Service, and Clinical Excellence .

Key Responsibilities

1. Sales Execution & Revenue Growth
Proactively prospect, qualify, and acquire new customers while expanding business with existing accounts.
Consistently achieve or exceed monthly and annual sales and margin targets .
Deliver impactful product presentations, demonstrations, and negotiations showcasing Loh Medical's value proposition.
Identify and execute upselling and cross-selling opportunities based on customer needs.

2. Customer Relationship Management
Build and maintain long-term relationships with customers, distributors, and healthcare institutions.
Provide responsive, solution-oriented service and ensure post-sale satisfaction.
Act as the primary point of contact for inquiries, ensuring timely and professional communication.
Document all interactions in NetSuite (emails, calls, WhatsApp) per company guidelines.

3. Sales Process & CRM Management
Follow Loh Medical's complete sales process in NetSuite:
Create and qualify leads.
Follow up within 30 days.
Convert leads to prospects and prospects to customers.
Ensure accurate and timely estimates, sales orders, and invoices.
Maintain data integrity for accurate reporting and forecasting.

4. Market Knowledge & Collaboration
Stay informed on market trends, competitors, and product innovations to position Loh Medical effectively.
Share market insights and customer feedback with Sales Manager and cross-functional teams.
Collaborate with Operations, Marketing, and Quality to ensure seamless service delivery.

5. Quality & Continuous Improvement
~ Contribute to CQI initiatives , ensuring compliance with quality standards and company policies.

Candidate Profile

Education: Bachelor's degree in Business, Marketing, Health Sciences, or related field.
Experience: Minimum 5 years in commercial roles , with at least 3 years in sales (medical devices, healthcare, or rehabilitation preferred).
Proven success in multi-country or regional markets .
Skills & Competencies: Strong communication, negotiation, and relationship-building skills.
Proficiency in NetSuite or similar CRM/ERP systems .
Self-motivated, customer-focused , and results-driven.
Languages: Fluent in English and Spanish (Portuguese is a plus).
Other: Ability to thrive in a multicultural, multinational environment and committed to continuous learning.

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