Operations Lead

hace 6 días

Mexico City inDrive A tiempo completo

As a highly-regarded high-tech unicorn company, we have been making a positive global impact since 2013. Harnessing the power of innovative mobile technologies, our core product is redefining ride-hailing, while simultaneously introducing new business verticals that are propelling us toward becoming a super app. With our cutting-edge solutions and dynamic work environment, we provide a unique opportunity for individuals to contribute to our mission of combating injustice on a global scale.

We are seeking a Country Driver Operations Team Leader to oversee and optimize driver operations in Mexico. This role is crucial in ensuring a balanced driver supply, fostering partnerships, and enhancing fleet management strategies. The ideal candidate will have a strong operational mindset, strategic thinking, and the ability to drive business development at a local level. This position reports directly to the Country Manager and requires close collaboration with regional and HQ teams.

What you will do:

- Oversee and manage driver supply in the local market to ensure a healthy balance between demand and availability
- Identify, build, and manage strategic partnerships to strengthen driver engagement, retention, and market positioning
- Lead fleet-related projects, including expansion planning, operational optimization, and exclusivity programs
- Analyze driver app usage and performance to generate insights that support product enhancements and operational improvements
- Collaborate with HQ teams to execute local digital campaigns, acquisition strategies, and incentive programs
- Design and implement initiatives to improve driver retention, streamline recruitment efforts, and enhance the registration process
- Monitor competitive activity and industry trends to proactively adjust local strategies
- Manage and mentor a direct report in a supervisor role to ensure daily operational excellence and cross-team collaboration
- Leverage data to monitor market performance, track key metrics, and support data-driven decision making

Requirements:

- 4-5 years of experience in operations or a business-related role, preferably within ride-hailing, mobility, or logistics.
- Strong analytical skills with the ability to interpret data and make strategic recommendations.
- Experience managing driver supply, fleet operations, or partnerships.
- Proven ability to decompose complex business challenges, prioritize effectively, and drive results.
- Excellent communication and stakeholder management skills, with the ability to present and influence at multiple levels.
- Comfortable working in a fast-paced, dynamic environment with cross-functional collaboration.
- SQL proficiency is a plus; strong Excel skills required to analyze trends and create reports.
- Business development experience and the ability to identify new opportunities within the ride-hailing ecosystem.

We offer:

- Opportunity for advancement and upward mobility within the organization, allowing for increased levels of responsibility and growth within the company
- Hybrid work

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