Client Success Manager
hace 2 semanas
Location: Mexico City, Mexico
Compensation: $2,500 USD/month
Type: Full-time
Mandatory Requirement: Native English fluency (written and verbal) - non-negotiable
About Us
We're a digital marketing agency helping businesses grow through performance-driven campaigns. We're looking for a Customer Success Manager based in Mexico City to own client relationships and ensure our customers achieve their marketing goals.
The Role
You'll be the primary point of contact for a portfolio of clients, responsible for onboarding, retention, and growth. You'll work closely with our delivery teams to ensure campaigns hit targets and clients stay happy.
What you'll do:
- Own client relationships from onboarding through renewal
- Run weekly/monthly client calls and QBRs
- Monitor campaign performance and flag issues before clients do
- Identify upsell and expansion opportunities
- Coordinate with internal teams (paid media, SEO, creative) to resolve client requests
- Track client health metrics and reduce churn
Requirements
- Native English fluency (written and verbal) - non-negotiable
- 2+ years in Customer Success, Account Management, or Client Services
- Experience in digital marketing, advertising, or agency environment preferred
- Strong communication skills - you can explain complex things simply
- Comfortable with data - you can read dashboards and speak to performance metrics
- Based in Mexico City with reliable internet and availability during US business hours (CST/EST overlap)
Nice to have:
- Experience with GoHighLevel or similar CRM
- Familiarity with Meta Ads, Google Ads, or SEO reporting tools
What We Offer
- $2,500 USD/month
- Work with US clients on interesting brands
- Growth path into Senior CSM or Account Director roles
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