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OverviewWe're looking for a strategic Client Success Manager who can build strong, long-term client relationships while proactively identifying risks, opportunities, and solutions. This role goes beyond responding to client needs; you'll act as a trusted advisor, helping clients scale effectively through BruntWork's outsourced staffing solutions.
Job HighlightsPaid Hours per Week
40 hoursSchedule: Monday to Friday, this role requires flexibility to work one of the following shifts, based on business needs (all Manila Time): 3:00 PM - 12:00 AM or 9:00 PM - 6:00 AMContractCandidates must have their own computer and reliable internet connection. You will be responsible for handling taxes and benefits independentlyEnjoy a permanent work-from-home setupImmediate hiringWhat you\'ll doBuild and nurture long-term relationships with clients using BruntWork's outsourced staffing servicesDevelop a deep understanding of each client\'s business goals, challenges, and growth plansProactively anticipate issues, address concerns, and recommend strategic solutions before they escalateDrive client satisfaction, retention, and account growth through structured engagement and problem-solvingIdentify opportunities to expand services within existing accountsCollaborate closely with the Recruitment Team to ensure client staffing needs are clearly defined and metPartner with the Staff Services Team to ensure the ongoing performance, engagement, and satisfaction of outsourced staffAct as the primary escalation point for complex client issues, ensuring timely and effective resolutionWhat we\'re looking forProven experience in client success, account management, or a similar client-facing roleStrong strategic thinking and problem-solving skills with a proactive, solutions-focused mindsetAbility to manage multiple client accounts while maintaining high-quality relationshipsExcellent communication and stakeholder management skillsExperience working cross-functionally with internal teamsHigh level of ownership, accountability, and initiative #J-18808-Ljbffr
