Service Designer

Conversational AI Senior Designer– Americas Delivery Mexico (ADMX)
Are you an experienced, passionate pioneer in technology? A Conversational AI Senior Designer
As an experienced (Conversational AI Senior
Designer) you will have the ability to share new ideas and collaborate on projects as a consultant
talent to provide high quality, cost-effective service to our clients.

ADMX is a member of the Global Delivery Network which has presence across the world with Delivery centers in the United States, Romania, India, Spain, China, and the Philippines. We provide consulting services to help our clients achieve a higher level of service in operational efficiency and business value. As a Senior Consultant, you will work with diverse global clients across a wide range of industries. At Deloitte, you'll gather requirements and design for a variety of conversational interfaces and
As a rigorous language-first UX designer with a creative flair for content and expertise in conversational and generative AI technologies.

Gather requirements, design flows, and write content for IVR, VUI/voice user interfaces, Virtual
Drive and own persona definition, functional design, process design (including scenario design, flow mapping), prototyping, testing, model/intent training, and definition of support procedures
Work with engagement leadership, project managers, conversational and generative AI architects, developers, UX designers, product managers, and consultants to strategize, design, and deliver enterprise AI servicing solutions for voice and chat.
Collaborate with clients, partner professional services teams, and project leadership to identify business requirements and design voice and digital self-service solutions for diverse use cases across industries and modalities, including phone, chat, kiosks, drive-thru, and digital humans (avatars)
Design omnichannel and cross-channel solutions aligned with client organizational principles (brand voice and tone, legal, compliance, etc.)
Contribute to Deloitte's vibrant design culture through design sprints, workshops, reviews, and related activities with business, technical, and creative leadership (client and internal)
Design and deliver POCs, demos, and prototypes in alignment with engagement and practice leadership and sales executives across the firm.

Your contributions can help clients improve financial performance, accelerate new digital ventures, and fuel growth through innovation.

integrated/verticalized sector solutions in software, data, AI, network, and hybrid cloud infrastructure. We enable clients to stay ahead with the latest advancements by transforming engineering teams and modernizing technology & data platforms. Completion of coursework (Egresado) in any pertinent field or industry
~ Responsible for supporting and leading project workstreams and/or teams
~ Advanced English level
~ Relevant work experience in VUI or conversational design in or around contact centers and/or enterprise virtual assistants
~ Experience collaborating with conversational AI and contact center developers, architects, and other relevant team members
~ Group facilitation skills, including leading requirements gathering sessions, design reviews, and workshops for a variety of stakeholders from business and technology groups
~ Fluent in design thinking and UX design methodology as it applies to conversational experiences and interfaces (voice/chat/multimodal)
~ VUI / IVR flows for enterprise contact centers (using DTMF, guided speech, NLU, and/or LLMs)
~ Voice and/or text-based conversational flows for virtual agents or virtual assistants
~ Experience with flow design and prototyping tools (VoiceFlow, Figma, Sketch, Lucid Visio, etc.)
~ Deep understanding of software development lifecycle and agile delivery methodologies
~ Understanding of natural language technology, the tech stack behind modern conversational experiences – for both NLU and LLMs, and how to design for current abilities and limitations.

1+ years of consulting experience on Contact Center, VUI/IVR, Chatbot/Virtual Assistant and/or
~ Conversational AI projects.
~ IBM Watson/WatsonX, Nice Cognigy, Soundhound Amelia, Kore.ai Amazon Connect, Genesys Cloud CX, Twilio, NICE inContact, Five9, 8x8, Avaya and other cloud CCaaS
~ Enterprise UX writing, content design, or content strategy experience
~ presentation skills (MS Office, PowerPoint, Visio,
~ Advanced degree in linguistics, human-computer interaction, or relevant content-, writing-or design-focused discipline (e.g., literature / creative writing + technical or design background)

Our people and culture
Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives and bring more creativity and innovation to help solve our client most complex challenges. Professional development
From entry-level employees to senior leaders, we believe there's always room to learn. Please see for a detailed description of the legal structure of Deloitte LLP and its subsidiaries.
All qualified applicants will receive consideration for employment without regard to race, color,