AP/AR Customer Service Rep

hace 4 semanas

Ciudad Sabinas Hidalgo, México reesmarx A tiempo completo

Summary of the Position

The Customer Service Representative – AP/AR serves as the primary liaison between customers, vendors, and internal finance teams to ensure accurate and timely processing of payments and receivables. This role combines customer support with financial operations, handling inquiries related to invoices, billing, and account status while maintaining compliance with company policies. By balancing empathy, precision, and problem-solving, the Customer Service Representative – AP/AR ensures smooth financial transactions, strengthens customer and vendor relationships, and supports overall business performance.

Essential Functions

- Serve as the primary liaison between customers, vendors, and internal finance teams to ensure accurate and timely processing of payments and receivables.
- Respond to inquiries related to invoices, billing, account balances, and payment status with professionalism and empathy.
- Maintain accurate records in ERP/CRM systems and prepare reports on payment activity, outstanding receivables, and customer/vendor feedback.
- Ensure compliance with company policies, audit requirements, and industry regulations in all financial transactions.
- Monitor aging reports and payment schedules, proactively communicating with customers and vendors to reduce delinquencies and improve cash flow.
- Collaborate and coordinate closely with cross-functional teams in the U.S. to align financial operations with customer service standards and business goals.
- Identify process inefficiencies and recommend improvements to enhance accuracy, efficiency, and customer satisfaction.
- Foster strong relationships with customers and vendors by delivering clear, empathetic, and solution-oriented communication.
- Performs other duties as assigned.

Required Skills/AbilitiesAbility to act with integrity, professionalism, and confidentiality.

- Excellent verbal and written communication skills.
- Excellent interpersonal, negotiation, and conflict resolution skills.
- Excellent organizational skills and attention to detail.
- Excellent time management skills with a proven ability to meet deadlines.
- Strong analytical and problem-solving skills.
- Ability to prioritize tasks and to delegate them when appropriate.

Work Environment/Physical Demands/Travel

- This role will be based in-office, 5 days a week. Office is located in San Pedro Garza Garcia.
- This job operates in a professional business office or home office where standard office equipment is routinely used, such as computers, photocopy machines, fax machines, telephones and filing cabinets.
- This position is largely a sedentary role. Must be able to lift 15 pounds at times. Must be able to access and navigate each department at the organization's facilities.

Required Qualifications

- High school diploma or equivalent; associate or bachelor's degree in business, accounting, finance, or related field preferred.
- 2–4 years of experience in customer service, accounts payable, or accounts receivable.
- Demonstrated ability to resolve escalated customer issues with professionalism and empathy.
- Strong working knowledge of ERP/CRM applications and financial management tools.
- Proficient in English.

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