Account Specialists Manager
hace 2 semanas
Retention Manager
Do you have experience leading sales teams focused on retention and upsell? Have you managed teams that support U.S.-based customers? This is your opportunity to join a leading global technology company.
🎯 About the Role
We are looking for a People Manager to lead a team of Account Specialists responsible for retention, growth, and support of a U.S. customer portfolio.
This is a strategic role, key to driving commercial results, developing talent, and ensuring operational excellence.
🛠️ Main Responsibilities
• Lead, motivate, and develop a team of Account Specialists.
• Ensure achievement of retention and upsell targets.
• Manage team performance, talent development, and growth.
• Implement sales enablement tools and processes, including accurate forecasting.
• Guide renewal and upsell negotiations in partnership with Account Executives.
• Facilitate customer conversations that communicate the value of our solutions.
✔️ Required Qualifications
• Bachelor’s degree.
• Fluent English (must).
• 5+ years managing teams supporting a U.S.-based book of business.
• Strong experience in retention, upsell, and service renewal.
• Proven experience leading professional teams and developing talent.
• Advanced conflict resolution and decision-making skills.
• Ability to handle ambiguity and navigate complex situations.
• Strong leadership skills to direct work and ensure high-quality deliverables.
✨ What We Offer
• A strategic leadership role in a global tech company.
• Real opportunities for career development and growth.
• A dynamic, collaborative, and results-oriented environment.
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