Customer Success Manager SAAS POS for Restaurants
hace 4 semanas
Company Description
Paloma POS is an AI-First, mobile-ready POS and fintech platform designed to support food trucks and quick service restaurants. Our innovative solutions enable instant funding with same-day access to sales revenue and provide advanced tools like AI-powered management, smart hardware, and embedded banking options. With multilingual 24/7 support in languages like English, Spanish, Portuguese, Russian, Chinese, and Kazakh, we are dedicated to transforming the food industry. Our technology empowers businesses to streamline operations and achieve growth with ease.
Role Description
This is a full-time remote role for a Customer Success Manager focused on SaaS POS solutions for restaurants. The Customer Success Manager will be responsible for ensuring customer satisfaction, driving customer retention, and fostering long-term relationships with clients. Day-to-day tasks include implementing and onboarding new clients, providing support, analyzing customer feedback, identifying opportunities for improvement, and working closely with teams to enhance the overall customer experience. The candidate will act as a trusted advisor and advocate for customers, ensuring their needs are met with Paloma POS's innovative solutions.
Qualifications
Proven expertise in Customer Satisfaction and Customer Service
Strong skills in Relationship Building and Customer Retention to foster client success
Analytical Skills to gather, analyze, and utilize customer feedback effectively
Excellent communication, problem-solving, and interpersonal abilities
Network Troubleshooting
Experience in SaaS platforms, POS systems, or the food service industry is a plus
Ability to work independently in a remote setting and collaborate with cross-functional teams
Proficiency in multiple languages is a bonus
Bachelor's degree in Technology or Business, Communications, or a related field is preferred
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