Network & Security Operations Manager

hace 3 días

Ciudad Juárez, México HCLTech A tiempo completo

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2024 totaled $13.7 billion.
Job Title: Network Operations & Security Manager
Location: Tecnoparque – Azcapotzalco, Ciudad de México
Working Model: Hybrid (3 days on-site, 2 days remote)
English Proficiency: C1 (Please submit your resume in English)
Employment Type: Full-time
Role Overview:
We are looking for a hands-on Network Operations & Security Manager to lead our NOC team and ensure the stability, security, and performance of our network infrastructure. This role combines strategic leadership with technical expertise, requiring someone who can manage operations and step in for complex technical challenges when needed.
Required Skills & Experience
10+ years in networking and IT infrastructure, with proven leadership experience in a NOC environment.
Strong knowledge of Cisco Switch & Router Management.
Experience with EIGRP routing protocol.
Expertise in Palo Alto Firewall Management.
Advanced English proficiency (B2+).
Key Responsibilities
Team Leadership & Operations: Manage and develop NOC engineers and analysts, oversee daily operations, and ensure efficient incident response.
Network Monitoring & Optimization: Guarantee continuous monitoring, troubleshoot issues, and optimize network performance to minimize downtime.
Incident & Change Management: Drive ITIL-compliant processes for incident handling and change control.
Technical Expertise: Provide hands-on support for critical network and security tasks, including switches, routers, and firewalls.
Reporting & Collaboration: Deliver performance reports and collaborate with cross-functional teams to implement cost-effective solutions.
What we offer:
Life insurance
Major Medical Expenses Insurance (extends to spouse and children under 25 years of age, if applicable).
Minor Medical Expense Insurance.
Savings Fund 13% (up to MXN $4,400 monthly)
Food vouchers 10% (up to MXN $3,400 monthly)
30 days bonus
12 days of vacation in the first year, increasing by 2 as dictated by law.
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