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Customer Support Representative
Bilingual Customer Support Representative for a final client in the Food & Beverage Industry opportunity in Mexico City:
Role Overview
The Call Center Customer Representative is responsible for delivering high-quality customer support through inbound and/or outbound interactions. This role focuses on resolving customer concerns efficiently, providing accurate information, and creating a positive experience during every call. The ideal candidate is patient, detail-oriented, and comfortable working in a high-volume, performance-driven environment.
Key Details:
- Permanent employment
- Hybrid work model: 3 days in the office (Polanco) and 2 days working from home
- U.S. holidays
- Above-market benefits (Grocery vouchers, Meal vouchers, Annual bonus, ...)
What are we looking for?
- 1-2 years of experience in Customer Support
- Ideal experience in Food & Beverage Industry
- Desirable Salesforce CRM
- Advanced Conversational English
If you believe you're a good fit for this position, make sure to apply or send your CV via email to fernanda.alva@hays.com.mx
