ServiceNow Administrator

hace 5 días

Monterrey, Nuevo León, México Zillow A tiempo completo
About the Role

We are seeking a highly skilled ServiceNow Administrator to join our team at Zillow. As a key member of our IT department, you will be responsible for managing and optimizing our ServiceNow platform, which plays a critical role in service management and workflow automation.

Key Responsibilities:

  1. Manage and maintain the integrity of the ServiceNow platform across production and non-production instances.
  2. Perform installation and testing of updates and new releases.
  3. Assist in troubleshooting patch/release management issues.
  4. Build reports, gauges, and home pages.
  5. Maintain Service Level Agreement (SLA) and be responsible for SLA workflows.
  6. Create and use update sets to move configurations between systems.
  7. Configure and customize the ServiceNow platform in collaboration with IT teams, TPMs, and ServiceNow customers to align with business requirements.
  8. Own the lifecycle of ServiceNow applications, including installation, upgrades, and patching.
  9. Improve and maintain ServiceNow ITSM modules.
  10. Supervise and maintain the health, performance, and security of the ServiceNow platform.
  11. Fix and resolve technical issues, perform root cause analysis, and implement preventive measures.
  12. Provide user support and training.
  13. Maintain accurate documentation of configurations, processes, and customizations.
  14. Stay up to date with ServiceNow releases, features, and standard processes.

Requirements:

  1. 1-3 years of experience with ServiceNow administration.
  2. Experience in implementing ServiceNow processes and functions.
  3. Strong customer focus and desire to provide an impeccable customer experience.
  4. Strong documentation, analytical, and problem-solving skills.
  5. Strong written and verbal communication skills; must be able to interact well across all levels of the business.
  6. Better together mentality, positive attitude, demonstrated experience in working well with others to encourage team cohesiveness and morale.
  7. Ability to adapt/respond in a multifaceted, fast-paced, customer-focused, IT environment characterized by rapid change, minimal lead times, and multiple challenging priorities.
  8. A hands-on, can-do, positive attitude.

About Zillow:

Zillow is reimagining real estate to make it easier to unlock life's next chapter. As the most-visited real estate website in the United States, Zillow and its affiliates help movers find and win their home through digital solutions, first-class partners, and easier buying, selling, financing, and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move.

Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, and a fundamental commitment to Equity and Belonging. We're also setting the standard for work experiences of the future, where our employees are supported in doing their best work and living a flexible, well-balanced life.

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