Senior Operations Support Specialist
hace 2 semanas
Company Overview
Citi is a leading global bank with a long history of providing financial services to individuals, businesses, and institutions. Our mission is to make banking easier, faster, and more convenient for our clients.
Estimated Salary: $60,000 - $80,000 per year (dependent on location and experience)
Job Description
We are seeking a highly motivated and detail-oriented Operations Support Analyst to join our team in Mexico. As an Operations Support Analyst, you will provide day-to-day operations support to our business teams, ensuring that all tasks are completed efficiently and effectively.
Your Key Responsibilities Will Include:
- Providing operations support services, including record/documentation maintenance, storage & retrieval of records, account maintenance, imaging, and the opening of accounts in coordination with the Operations - Core Team.
- Serving as the liaison between operations staff, relationship managers, project managers, custodians, and clients.
- Updating help content used by Knowledge Hub end users to service client inquiries, as needed.
- Executing work assigned, including annual review certification and change requests.
- Conducting needs assessments and updating content or developing content-related solutions according to business requirements.
- Researching and seeking out solutions to inquiries on help content and all other open items related to business, including policy gaps and changes.
- Maintaining accurate records and reports to ensure compliance with regulatory requirements.
Required Skills and Qualifications
To be successful in this role, you will need to possess excellent communication and interpersonal skills, as well as the ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements.
You will also need to have:
- 0-2 years relevant experience.
- Proficient in Microsoft Office.
- A bachelor's degree/University degree or equivalent experience.
Benefits
We offer a comprehensive benefits package, including health insurance, retirement savings plan, paid time off, and opportunities for career growth and development.
Location
This role is based in Tecnoparque, Mexico, and requires regular travel to various locations within the country.
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