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Operations Support Specialist
hace 1 mes
Citi is seeking an experienced Operations Support Specialist to join our team. As an Operations Support Specialist, you will provide day-to-day operations support in alignment with Citi's operations support infrastructure and processes.
Job Responsibilities:
- Update help content used by Knowledge Hub end users to service client inquiries
- Execute work assigned, including annual review certification and change requests
- Serve as liaison to business for work assignments by asking fact-finding questions, following up on open items, and helping with content approval
- Conduct needs assessment and update content or develop content-related solutions according to business requirements
- Research and seek out solutions to inquiries on help content and all other open items related to the business, including policy gaps and changes
- Monitor work progression ensuring completion of assignments by requested due dates
Qualifications:
- 0-2 years relevant experience
- Proficient in Microsoft Office
- Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements
- Self-motivated and detail-oriented
- Proven organization and time management skills
- Demonstrated problem-solving and decision-making skills
- Consistently demonstrates clear and concise written and verbal communication skills
Estimated Salary: $60,000 - $80,000 per year, depending on location and experience.
