Technical Support Specialist
hace 1 semana
Service Engineer – QRO, Mexico
We are seeking a highly skilled Service Engineer to join our team at Schleuniger Group. As a Service Engineer, you will provide technical support within the designated territory by maintaining contact with established customers, providing customers with technical support and training, and acting as a liaison between the customer and the company.
This position is full-time, Monday-Friday, working in the office at our Queretaro, Mexico location.
Main Responsibilities:
- Diagnose and repair Schleuniger machines (electro-mechanical and pneumatic).
- Provide technical support for customers, employees, and sales representatives.
- Travel for field service repairs at the customer's location and repair machines at the office.
- Provide systems (hardware and software) troubleshooting as required for CST machines.
- Provide machine operator and maintenance training for our customers and sales representatives.
- Ensure proper documentation is processed and all systems are kept current as instructed.
- Maintain and optimize a set parts inventory limit.
Requirements:
- Bachelor's Degree in technical discipline strongly preferred; additional directly related experience may be substituted for years of education.
- Strong software skills and electro-mechanical aptitude required.
- Minimum five years of relevant experience.
- Must be fluent in English and Spanish (both verbal and written).
- Excellent verbal and written communication skills.
- Excellent Computer skills required.
- Professional telephone manner.
- Multi-tasking capability and excellent follow-up skills.
- Team-oriented with strong customer service skills.
- Valid Driver's License and Passport required.
Equal Opportunity Employer: Schleuniger Group is an equal opportunity employer and welcomes applications from diverse candidates. If you need an accommodation to apply, please contact HR at 603-668-8117.
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