Technical Support Specialist

hace 1 semana


Santiago de Querétaro, Querétaro de Arteaga, México Schleuniger Group A tiempo completo

Service Engineer – QRO, Mexico

We are seeking a highly skilled Service Engineer to join our team at Schleuniger Group. As a Service Engineer, you will provide technical support within the designated territory by maintaining contact with established customers, providing customers with technical support and training, and acting as a liaison between the customer and the company.

This position is full-time, Monday-Friday, working in the office at our Queretaro, Mexico location.

Main Responsibilities:

  • Diagnose and repair Schleuniger machines (electro-mechanical and pneumatic).
  • Provide technical support for customers, employees, and sales representatives.
  • Travel for field service repairs at the customer's location and repair machines at the office.
  • Provide systems (hardware and software) troubleshooting as required for CST machines.
  • Provide machine operator and maintenance training for our customers and sales representatives.
  • Ensure proper documentation is processed and all systems are kept current as instructed.
  • Maintain and optimize a set parts inventory limit.

Requirements:

  • Bachelor's Degree in technical discipline strongly preferred; additional directly related experience may be substituted for years of education.
  • Strong software skills and electro-mechanical aptitude required.
  • Minimum five years of relevant experience.
  • Must be fluent in English and Spanish (both verbal and written).
  • Excellent verbal and written communication skills.
  • Excellent Computer skills required.
  • Professional telephone manner.
  • Multi-tasking capability and excellent follow-up skills.
  • Team-oriented with strong customer service skills.
  • Valid Driver's License and Passport required.

Equal Opportunity Employer: Schleuniger Group is an equal opportunity employer and welcomes applications from diverse candidates. If you need an accommodation to apply, please contact HR at 603-668-8117.



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