Customer Service Representative

hace 2 semanas


Xico, México Marriott International, Inc A tiempo completo

**Job Summary**

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.

**Key Responsibilities**

  • Provide warm and welcoming service to all guests, responding to their needs and resolving any issues in a timely and professional manner.
  • Manage guest reservations, check-ins, and check-outs, ensuring accuracy and efficiency in all transactions.
  • Assist guests with information and directions, providing recommendations on local attractions and services.
  • Collaborate with other team members to ensure seamless service delivery and achieve exceptional guest satisfaction.

**Requirements**

  • High school diploma or equivalent required; associate's or bachelor's degree in hospitality or a related field preferred.
  • Previous customer service experience in a hotel or hospitality setting highly desirable.
  • Excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced environment.
  • Ability to lift up to 10 pounds and stand for long periods, with frequent walking and bending.

**About Us**

Marriott International is a world-leading hospitality company, with a portfolio of 30 brands and over 7,000 properties in more than 131 countries. We are committed to providing exceptional service and creating memorable experiences for our guests, while also offering opportunities for growth and development for our associates.



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