Program Manager, Latam 3P Sx

hace 1 día

Xico, México Servicios Comerciales Amazon Mexico S. De R.L. De... A tiempo completo

**About the Role**

We are seeking a highly skilled Program Manager to join our team at Servicios Comerciales Amazon Mexico S. De R.L. De... in Latin America. As a Program Manager, you will play a critical role in supporting the growth and success of our Amazon Marketplace business in Mexico and Brazil.

**Key Responsibilities**

  • Identify gaps and pain points in existing processes and drive improvements with local and global teams.
  • Analyze data on a weekly, monthly, and quarterly basis to isolate issues, test solutions, and prioritize competing program opportunities.
  • Set up performance mechanisms and track performance.
  • Conceptualize and drive program changes.
  • Drive adoption of internal mechanisms and seller-facing tools that drive long-term benefit.
  • Dive deep on issues and come up with solutions, working with product teams for long-term implementation.
  • Address barriers through problem-solving and coordination with stakeholders.
  • Gain support for your strategy and roadmap from stakeholders by writing narratives and influencing peers and senior leadership.
  • Creating goals and related metrics, track progress and manage through obstacles to achieve your objectives.
  • Communicating performance, articulating root-cause analysis and linking to specific improvement areas.
  • Incorporate benchmarks from local competitors as well as best practices and lessons learned from other geographies to define best-in-class customer experience.
  • Anticipate bottlenecks, provide escalation management, make trade-offs and balance the business needs versus technical constraints.

**Requirements**

  • 5+ years of program or project management experience.
  • Experience using data and metrics to determine and drive improvements.
  • Experience owning program strategy, end-to-end delivery, and communicating results to senior leadership.
  • 2+ years of driving process improvements experience.
  • Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field.

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