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Program Manager, Basket Building Initiatives, Customer Experience
hace 2 meses
About the Role:
The Program Manager, Basket Building Initiatives, Customer Experience will be responsible for leading the continued development, expansion, and optimization of basket building initiatives for Mexico across all categories.
Key Responsibilities:
- Expand eligible selection across all product categories.
- Lead experiments to refine eligibility criteria and automate selection decisions, maximizing impact and cost savings.
- Drive the tech roadmap and launches that enhance the customer shopping experience and promote basket building opportunities throughout the purchase journey.
- Accelerate feature parity.
- Identify opportunities to influence inventory placement decisions and reduce split shipments.
- Analyze performance data, customer metrics, and downstream financial impacts to inform strategy and future roadmap.
About the Team:
The MX Customer Programs team vision is to create an ecosystem in which customers can find a wide range of compelling promotional discounts and personalized shopping experiences across Amazon.
Our Culture:
- We embrace our differences and are committed to furthering our culture of inclusion.
- We host annual and ongoing learning experiences.
- Amazon's culture of inclusion is reinforced within our 14 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.
What We Offer:
- We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment.
- We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.
- Our team is dedicated to supporting new members.
- We have a broad mix of experience levels and tenures, and we're building an environment that celebrates knowledge sharing and mentorship.
