Customer Experience Manager
hace 7 horas
About the Role
We are seeking a highly skilled Customer Experience Manager to join our team at Cisco Systems. As a key member of our customer success organization, you will play a pivotal role in driving the successful adoption and utilization of our technologies and services within our customer organizations, leading to value realization and growth of our business.
Key Responsibilities
- Drive adoption of software, services, and value realization leading to successful renewal and growth.
- Develop and maintain strong executive and technical influence with customers and understanding their business challenges and objectives.
- Advocate for the customer within Cisco, ensuring their needs are met and that they receive a high-quality customer experience.
- Accountable for financials including services revenue and margin and making needed strategic financial decisions.
- Build and implement Technical Adoption Plans in partnership with CSS that align with customer goals to maximize their technology investments and promote the full use of our technologies.
- Lead Customer Value Workshops and QBRs to review adoption progress and drive customers' outcomes and benefits expected from Cisco products resulting in successful onboarding, adoption, and renewals.
- Be a Technology Evangelist between customers and Cisco's product teams, providing feedback to advise product development and enhancements.
- Stay up-to-date with the latest Cisco technologies, competitive landscape, and industry trends to provide expert mentorship to customers.
Requirements
- 12 years of related experience in the technology industry or client-facing role.
- Knowledge of at least two technology architectures.
- Experience driving successful customer adoption and delivery of projects.
- Experience leading cross-functional teams in a matrix organization.
- Experience with budgeting and recurring revenue concepts, manage margin, and reduce attrition.
About Cisco
Cisco Systems is a leading technology company that powers an inclusive future for everyone. We are committed to making a positive impact on the world through our innovative technology and products. Our team is passionate about delivering exceptional customer experiences and driving business growth through strategic partnerships and customer success initiatives.
Why Join Us?
At Cisco, we believe in the power of diversity and inclusion. We are committed to creating a workplace that is inclusive, respectful, and supportive of all employees. We offer a range of benefits and programs to support your career growth and well-being, including professional development opportunities, flexible work arrangements, and a comprehensive benefits package.
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