IT Support Specialist

hace 1 día


Monterrey, Nuevo León, México National Oilwell Varco A tiempo completo
Job Summary

We are seeking a highly skilled and motivated IT Support Specialist to join our team at National Oilwell Varco. As a key member of our Corporate IT department, you will be responsible for providing exceptional technical support to our internal customers, resolving a wide range of technical issues, and collaborating with other IT teams to ensure seamless service delivery.

Key Responsibilities
  • Assist internal customers with technical issues related to PC hardware, software, printers, and other IT-related problems.
  • Respond to requests in a timely manner, following documented processes to troubleshoot and resolve issues.
  • Document details from investigating and troubleshooting calls and requests, ensuring accurate and comprehensive records.
  • Escalate requests to next-level support when necessary, collaborating with other teams to resolve complex issues.
  • Contribute to the development of knowledge base articles in Confluence to help the team resolve similar issues.
Requirements
  • Minimum of 1 year of relevant work experience and/or specialized training.
  • High school diploma or equivalent; Associate's or Bachelor's degree in a technology-related field is a plus.
  • CompTIA A+, CompTIA Network+, and ITIL certifications are a plus.
  • Excellent technology skills, with the ability to adapt to new technologies and systems.
  • Strong communication and interpersonal skills, with the ability to build trust and integrity in relationships with customers.
  • Self-motivated, with a strong work ethic and ability to work effectively in a team environment.
What We Offer

As a valued member of our team, you will have the opportunity to work with a diverse group of professionals, develop your technical skills, and contribute to the success of our organization. We are committed to building a diverse and inclusive environment, and we welcome applications from qualified candidates who share our values.


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