IT Support Specialist
hace 6 días
About the Role
The LEGO Group is seeking a highly motivated and detail-oriented IT Support Specialist to join our Global End-User Support organization. As part of this team, you will play a critical role in optimizing the usage of business technologies to increase productivity.
Key Responsibilities
- ServiceNow Management
- Proactively work with tickets (Incidents & Service requests) in our ITSM tool (Service Now) to ensure prompt resolution.
- Provide on-site support with computer hardware, meeting rooms technology, and mobile phone devices to ensure seamless operations.
- Diagnose software and hardware issues and resolve them promptly to minimize downtime.
- Assist in infrastructure projects related tasks to ensure smooth implementation.
Requirements
- Enrolled in a college/university with a major in Information Technology/Computer Science or equivalent (6th semester and above).
- Able to work independently and as part of a team.
- Strong communication skills in English and Spanish.
- Proactive, self-driven, and service-oriented.
- Good understanding of Computer Hardware, Software, and IT Infrastructure.
- Knowledge of Microsoft Operating systems, MS Office applications, and Power BI skills are a plus.
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