IT Support Specialist

hace 6 días


Monterrey, Nuevo León, México The LEGO Group A tiempo completo

About the Role

The LEGO Group is seeking a highly motivated and detail-oriented IT Support Specialist to join our Global End-User Support organization. As part of this team, you will play a critical role in optimizing the usage of business technologies to increase productivity.

Key Responsibilities

  1. ServiceNow Management
  • Proactively work with tickets (Incidents & Service requests) in our ITSM tool (Service Now) to ensure prompt resolution.
On-Site Support
  • Provide on-site support with computer hardware, meeting rooms technology, and mobile phone devices to ensure seamless operations.
Incident Solving
  • Diagnose software and hardware issues and resolve them promptly to minimize downtime.
Infrastructure Support
  • Assist in infrastructure projects related tasks to ensure smooth implementation.

Requirements

  • Enrolled in a college/university with a major in Information Technology/Computer Science or equivalent (6th semester and above).
  • Able to work independently and as part of a team.
  • Strong communication skills in English and Spanish.
  • Proactive, self-driven, and service-oriented.
  • Good understanding of Computer Hardware, Software, and IT Infrastructure.
  • Knowledge of Microsoft Operating systems, MS Office applications, and Power BI skills are a plus.

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