Trilingual IT Support Specialist

hace 6 días


Monterrey, Nuevo León, México Azka IT Consulting A tiempo completo

AZKAIT is a prominent Mexican organization dedicated to connecting top-tier IT professionals with companies across Latin America and the United States.

We are in search of a talented IT Service Desk Agent - Portuguese.

This role encompasses a variety of responsibilities related to the IT Service Desk, including but not limited to managing incoming calls to the support center, overseeing ticket submissions to the Global Service Desk, providing remote resolutions within set parameters, and collaborating with second-level support when required.



Key Responsibilities:
  • Handle incoming inquiries and support requests effectively.
  • Monitor and manage ticketing systems to ensure timely resolutions.
  • Provide assistance for M365 office applications, Microsoft Windows, internet browsers, PCs, laptops, basic networking, and active directory.
  • Collaborate with team members to enhance service delivery.

Requirements:
  • Bachelor's degree in a relevant field (IT, industrial).
  • Proficient in spoken and written English, Spanish, and Portuguese.
  • A minimum of 2 years of experience in a service or customer support role.
  • Strong troubleshooting capabilities in various IT applications.
  • Basic understanding of IT principles and ticket management.
  • Familiarity with ticketing systems, preferably BMC.
  • Exceptional communication skills.
  • Customer-oriented with a focus on achieving results.
  • Ability to work independently or collaboratively within a team.
  • Willingness to work flexible hours, including weekends.
  • Organized, responsible, and logical thinker.
  • Enthusiasm for learning new technologies and processes.

Benefits:

Hybrid work model: 1 week in the office and 1 week remote.

100% payroll + performance bonus.

Additional benefits include a Christmas bonus, savings fund, meal vouchers, mid-year bonus, and annual performance bonuses.

Contract type: Indefinite.



  • Monterrey, Nuevo León, México Azka IT Consulting A tiempo completo

    Azka IT Consulting is a leading firm dedicated to connecting top-tier IT professionals with businesses across Latin America and the United States.We are currently seeking a talented IT Service Desk Agent - Portuguese.This role encompasses a variety of responsibilities related to the IT Service Desk, including but not limited to managing incoming calls to the...


  • Monterrey, Nuevo León, México Azka IT Consulting A tiempo completo

    Azka IT Consulting is a prominent Mexican firm dedicated to connecting top-tier IT professionals with businesses across Latin America and the United States.We are currently seeking a talented IT Service Desk Agent - Portuguese.This role encompasses all responsibilities related to the IT Service Desk, which includes, but is not limited to, responding to...

  • IT Support Specialist

    hace 6 días


    Monterrey, Nuevo León, México Azka IT Consulting A tiempo completo

    Azka IT Consulting is a leading provider of IT consulting services, connecting top talent with innovative companies in Latin America and the United States.We are seeking a highly skilled IT Support Specialist to join our team as an IT Service Desk Agent - Portuguese.The successful candidate will be responsible for delivering exceptional customer service,...

  • IT Support Specialist

    hace 4 días


    Monterrey, Nuevo León, México NOV Inc. A tiempo completo

    Job SummaryWe are seeking a highly skilled and motivated IT Support Specialist to join our team at NOV Inc. As an IT Support Specialist, you will be responsible for providing top-notch technical support to our internal customers, resolving a wide range of technical issues, and collaborating with cross-functional teams to deliver exceptional service.Key...

  • IT Support Specialist

    hace 6 días


    Monterrey, Nuevo León, México British American Tobacco A tiempo completo

    Job SummaryWe are seeking a highly skilled IT Support Specialist to join our team at British American Tobacco. As an IT Support Specialist, you will be responsible for providing technical support to end-users, troubleshooting hardware and software issues, and ensuring the smooth operation of our IT systems.Key ResponsibilitiesProvide on-site and remote...

  • IT Support Specialist

    hace 4 días


    Monterrey, Nuevo León, México Charger Logistics Inc A tiempo completo

    Charger Logistics Inc. is a leading asset-based carrier that specializes in delivering high-quality logistics services. Our team is dedicated to providing exceptional support to our clients, and we are seeking a skilled IT Support Specialist to join our team.The IT Support Specialist will be responsible for providing technical support to our team members,...

  • IT Support Specialist

    hace 6 días


    Monterrey, Nuevo León, México Centris A tiempo completo

    **About Centris**Centris is a leading customer contact hub offering bilingual (English & Spanish) call center, back-office, and support services with a strong presence in the nearshore market. Headquartered in Texas, Centris has established itself as one of the most rapidly growing inbound customer service hubs in Mexico with locations in Monterrey,...

  • IT Support Specialist

    hace 6 días


    Monterrey, Nuevo León, México The LEGO Group A tiempo completo

    About the RoleThe LEGO Group is seeking a highly motivated and detail-oriented IT Support Specialist to join our Global End-User Support organization. As part of this team, you will play a critical role in optimizing the usage of business technologies to increase productivity.Key ResponsibilitiesServiceNow ManagementProactively work with tickets (Incidents &...

  • IT Support Specialist

    hace 6 días


    Monterrey, Nuevo León, México Charger Logistics A tiempo completo

    Job Summary:Charger Logistics is seeking a highly skilled IT Support Specialist to join our team at our Queretaro site. As a key member of our help desk team, you will be responsible for providing technical support to our employees, resolving hardware and software issues, and ensuring the smooth operation of our IT systems.Key Responsibilities:Technical...

  • IT Support Specialist

    hace 4 días


    Monterrey, Nuevo León, México LEGO A tiempo completo

    About the RoleWe are seeking a highly skilled and motivated IT Support Specialist to join our team at the LEGO Group. As a key member of our Global End-User Support organization, you will play a critical role in optimizing the usage of business technologies to increase productivity.Key ResponsibilitiesProvide expert advice and solutions to complex IT...

  • IT Support Specialist

    hace 4 días


    Monterrey, Nuevo León, México LEGO A tiempo completo

    About the RoleWe are seeking a highly skilled and motivated IT Support Specialist to join our team at the LEGO Group. As a key member of our Global End-User Support organization, you will play a critical role in helping us optimize the usage of business technologies to increase productivity.Key ResponsibilitiesProvide expert advice and solutions to complex...

  • IT Support Specialist

    hace 6 días


    Monterrey, Nuevo León, México The LEGO Group A tiempo completo

    Job SummaryWe are seeking a highly skilled IT Support Specialist to join our team at The LEGO Group. As a key member of our Global End-User Support organization, you will play a critical role in optimizing the usage of business technologies to increase productivity.Key ResponsibilitiesTechnical Support: Provide expert advice and solutions to complex IT...

  • IT Support Specialist

    hace 6 días


    Monterrey, Nuevo León, México Charger Logistics A tiempo completo

    Job SummaryCharger Logistics is seeking a highly skilled IT Support Specialist to join our team at our Queretaro site. As a key member of our help desk team, you will be the primary point of contact for resolving technical issues and providing support to our end-users.Key ResponsibilitiesProvide frontline technical support, including troubleshooting,...


  • Monterrey, Nuevo León, México Perficient, Inc A tiempo completo

    We are seeking a highly skilled **IT Infrastructure Specialist** to join our team at Perficient, Inc.**Job Overview:**The IT Infrastructure Specialist is responsible for the effective provisioning, installation/configuration, operation, and maintenance of systems hardware and software and related infrastructure. This individual participates in technical...

  • IT Support Specialist

    hace 6 días


    Monterrey, Nuevo León, México Polaris Inc. A tiempo completo

    About the RoleWe are seeking a highly skilled IT Support Specialist to join our team at Polaris Inc. As a key member of our IT department, you will be responsible for providing technical support to our employees and ensuring the smooth operation of our systems and technologies.Key ResponsibilitiesTechnical Support: Provide rapid-response support to all...


  • Monterrey, Nuevo León, México Azka IT A tiempo completo

    Azka IT is a leading IT services company that connects top talent with innovative businesses in Latin America and the United States.We are seeking a skilled Technical Support Specialist to join our team.Key Responsibilities:Deployment and Maintenance: Assist in the deployment of patches, hotfixes, and updates to.NET applications and infrastructure...

  • IT Support Specialist

    hace 6 días


    Monterrey, Nuevo León, México Polaris Industries A tiempo completo

    About the Role:We are seeking a highly skilled IT Support Specialist to join our team at Polaris Industries. As a key member of our IT department, you will be responsible for providing technical support to our global enterprise environment.Key Responsibilities:Deploy and support systems and technologies required by corporate, manufacturing, and distribution...

  • IT Support Specialist

    hace 6 días


    Monterrey, Nuevo León, México Epicor A tiempo completo

    Job Summary:We are seeking a highly skilled and experienced IT Support Specialist to join our Global Support Team at Epicor. As a key member of our team, you will be responsible for providing exceptional technical support to our customers, ensuring their success with our products and services.Key Responsibilities:Respond to customer inquiries and provide...


  • Monterrey, Nuevo León, México Emerson A tiempo completo

    Job Summary:We are seeking a highly skilled IT Service Delivery Specialist to join our team at Emerson. As an IT Service Delivery Specialist, you will be responsible for ensuring the smooth operation of our IT infrastructure and providing exceptional support to our end-users.Key Responsibilities:Plan and administer IT services to meet business...

  • IT Support Specialist

    hace 6 días


    Monterrey, Nuevo León, México Gi Group Holding A tiempo completo

    About the RoleWe are seeking a highly skilled and mission-driven IT Support Specialist to join our team at Gi Group Holding. As a key member of our IT department, you will be responsible for ensuring the smooth operation of our computer systems and networks.Key ResponsibilitiesConfigure and maintain computer equipment, printers, and other devices to ensure...