Pmo Salesforce Specialist
hace 1 semana
Career Opportunity
Viseo is seeking a skilled Pmo Salesforce Specialist to join its team.
About the Role
The Pmo Salesforce Specialist will be responsible for supporting and managing projects on integrated CRM solutions that enable an efficient and seamless customer experience across all channels.
- Support to CRM Production activities (50%)
- Support CRM teams & Client Service teams with their usage of Salesforce Service Cloud
- Maintain and roll-out tools for Customer Service, Loyalty, and Clienteling
- Analyze, qualify and fix incoming support requests
- Ensure seamless communication between teams and level 2 to regions
- Organize regular meetings to review backlog, identify risks and share progress
Project Management (50%)
- Translate marketing business requirements into workflows and/or reports
- Gather requirements for new functionalities / process change
- Provide requirements and/or specifications for development
- Coordinate UAT and user training
- Conduct trainings for key users
- Deploy and ensure hypercare transition to support
About You
To succeed in this role, you will need:
- 5+ years of experience in CRM Domains
- Experience with Salesforce Service Cloud is a must
- Experience with Salesforce Marketing Cloud, Adobe Campaign or similar CRM platforms is a plus
What We Offer
Viseo offers a dynamic and challenging work environment with opportunities for growth and development.
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