Customer Service Representative

hace 1 mes

Puerto Peñasco, Sonora, México MCI, LC A tiempo completo

Job Summary

MCI, LC is seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a key member of our contact center, you will be responsible for providing exceptional customer service and support to our clients across the country.

Key Responsibilities

  • Handle inbound and outbound calls in a courteous and professional manner
  • Ensure first call resolution through effective problem-solving and call handling
  • Research systems to find missing information and coordinate with other departments to resolve issues
  • Accurately document and process customer claims in appropriate systems
  • Lead fact-finding discussions to determine the best options for customers
  • Utilize knowledge base and training to accurately answer customer questions while following all required scripts, policies, and procedures
  • Comply with requirements surrounding confidential information and personal information
  • Escalate customer issues to the appropriate staff and management for resolution as needed

Requirements

  • Excellent organizational, written, and oral communication skills
  • The ability to type swiftly and accurately (20+ words a minute)
  • Basic understanding of Windows operating system
  • Highly reliable with the ability to maintain regular attendance and punctuality
  • An aptitude for conflict resolution, problem-solving, and negotiation
  • Ability to multi-task, stay focused, and self-manage
  • Strong team orientation and customer focus
  • The ability to thrive in a fast-paced environment where change and ambiguity are prevalent

Working Conditions

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset.

Reasonable Accommodation

MCI, LC is an equal opportunity employer and provides reasonable accommodation when requested by a qualified applicant or employee with a disability unless such accommodation would cause undue hardship.

About MCI, LC

MCI, LC helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance.

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