Guest Services Representative

hace 3 semanas

Puerto Vallarta, México Single Digits A tiempo completo

**Who We Are**:
Single Digits was started in 2003, and now has almost 6,000 customers, with over one million people authenticating on our networks daily. We design, install, and manage secure bulk wi-fi systems at leading hotels, senior living facilities, and student housing/apartment complexes. We offer a complete guest solution, including engineering, networking monitoring, and multi-lingual support. Thanks to our managed service business model, our clients are able to boost revenues, strengthen customer loyalty and better promote their own brands without capital expenditures.

**What You'll Do**:

- Support hotel guests with their wired and wireless connections to, and use of, the SD HSIA network
- Provide hotel staff network connectivity and on-demand troubleshooting support
- Provide setup and teardown assistance with any onsite meetings or conferences
- Working with SD support team, monitor system performance and customer complaints
- Interact with hotel and conference guests to identify any potential needs upon arrival
- Communicate with guests, staff, and SDI support team fluently in Spanish or English

**Requirements**:

- High School diploma or equivalent
- Previous experience working in the hospitality industry
- Experience connecting computers, phones, tablets, and gaming devices to HSIA networks
- Experience in a network or desktop support role/environment
- Must pass Background Investigation
- We are not currently sponsoring H1-B visas for this position.

**Benefits**
- Benefits commensurate with local law requirements.

We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, we comply with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
- Single Digits does not accept resumes submitted by recruiting firms unless specifically requested by Human Resources. Unsolicited resumes will be ineligible for referral fees.

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