Operations Support Specialist

hace 1 mes


Xico, México Citi A tiempo completo

Citi seeks a highly skilled Operations Support Specialist to provide day-to-day operations support services. The successful candidate will be responsible for maintaining records, storing and retrieving data, account maintenance, imaging, and opening accounts in coordination with the Operations - Core Team.

**Key Responsibilities:**

Update knowledge base content to service client inquiries
Execute work assignments, including annual review certification and change requests
Serve as liaison between operations staff, relationship managers, project managers, custodians, and clients
Conduct needs assessment and update content or develop solutions according to business requirements
Research and seek out solutions to inquiries on knowledge base content and open items related to business
Monitor work progression ensuring completion of assignments by requested due date

**Qualifications and Requirements:**

0-2 years relevant experience
Proficient in Microsoft Office
Able to work under pressure and manage deadlines or unexpected changes in expectations or requirements
Self-motivated and detail-oriented
Proven organization and time management skills
Demonstrated problem-solving and decision-making skills
Clear and concise written and verbal communication skills

**Compensation:** The estimated annual salary for this role is $60,000-$80,000 based on industry standards and location considerations.

This is an intermediate-level position that requires a Bachelor's degree or equivalent experience. The ideal candidate will have excellent organizational and communication skills, with the ability to work effectively in a team environment.



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