Field Operations Engineer
hace 3 días
**Job Summary:**
We are seeking a highly skilled Field Operations Engineer to join our team. As a Field Operations Engineer, you will be responsible for providing technical field services to SITA customers in airports or at their premises.
**Key Responsibilities:**
- Provide field operations support to internal and external customers in accordance with the terms of the customer contract and Service Level Agreements (SLAs).
- Perform onsite interventions as soon as possible and within the terms of the customer contract and SLAs.
- Act as the customer SPOC and co-ordinate the scheduling of the onsite intervention with Customer's internal resolver groups and the Service Desk.
- Carry out local repairs of faulty equipment and services to the highest standards and co-ordinate the resolution with the appropriate resolver group.
- Ensure shortest possible repair cycle by initiating the timely return of faulty SITA and Customer equipment according to the customer maintenance contract and SLAs.
- Use the appropriate tools and equipment to perform the installation intervention and repairs in accordance with the Field Operations guidelines and instructions.
- Reporting and escalating all observed problems to proper SITA operational escalation points.
- Carry out preventive maintenance of equipment in accordance with agreed schedules and to manufacturer specifications.
- Ensure that all the required Field Service data is provided and recorded in the correct fields in the SITA Service Hub record for all assigned Incidents & Change Orders.
**Requirements:**
- Minimum 3 year's experience in onsite support activities and repairs of PCs, Printers and LAN WAN equipment.
- Must have dealt directly with external customers delivering to SLAs.
- Experience of working at Customer locations.
- Operating knowledge of Microsoft Office products.
- Knowledge and understanding of LAN protocols.
- Ability to support and troubleshoot Ethernet networks.
- Understanding and the ability to install and configure servers and workstations (Microsoft/Unix/Thin Clients) including operating system software to component level.
- Understanding of WAN infrastructures and data communications technologies such as DSL, ISDN, Leased Lines, IP VPN, Frame Relay, ATM.
- Knowledge and understanding of VSAT required for some regions.
- Minimum Diploma / Certificate in Computer Science, Electronic Engineering or equivalent country IT qualification.
- Working towards CompTIA A+
**What We Offer:**
SITA's workplace is all about diversity: many different countries and cultures are represented in our workforce, and colleagues who've been working here for decades collaborate with those just out of college and early in their careers. SITA is a place of change and constant improvement, where we're always pushing ourselves to find better ways of doing things: smarter, quicker, easier, for us and our customers and for their customers too.
And we offer all the good stuff you'd expect like holidays, bonus, flexible benefits, medical policy, pension plan and access to world class learning.
**Welcome to SITA:**
We design, build, and support technology solutions all with one vision to create easy air travel every step of the way. As an organization, we cover 95% of all international air travel destinations and work with over 2,800 air transport and government customers in every corner of the globe. Are you ready to explore the opportunities?
-
Field Operations Engineer
hace 5 días
Ciudad de México, Ciudad de México Sita Switzerland Sarl A tiempo completoJob DescriptionAs a Field Operations Engineer at SITA, you will play a critical role in ensuring the company's competitive strength and business growth through the provision of high-quality technical field services to customers in airports or at their premises.Key ResponsibilitiesProvide field operations support to internal and external customers in...
-
Field Operations Specialist
hace 1 mes
Ciudad de México, Ciudad de México King George, LLC A tiempo completoJob Title: Field EngineerKing George, LLC is seeking a highly skilled Field Engineer to join our team. As a Field Engineer, you will be responsible for ensuring the highest product quality and reliability in our field operations.Key Responsibilities:Collaborate with foremen and superintendents to optimize work plans and maximize efficiency in the...
-
Senior Process Engineer
hace 1 semana
Ciudad de México, Ciudad de México The Chemical Engineer A tiempo completoJob Title: Senior Process EngineerAt The Chemical Engineer, we are committed to delivering innovative solutions that drive business growth and improve operational efficiency. As a Senior Process Engineer, you will play a critical role in leading process improvement initiatives and developing technical solutions that meet our customers' needs.Key...
-
Assistant Director for Operations
hace 1 semana
Ciudad de México, Ciudad de México Organization of Biological Field Stations A tiempo completoJob Title: Assistant Director for OperationsThe Prescott College Center for Cultural and Ecological Studies is seeking a highly skilled and experienced Assistant Director for Operations to join our team. Located in Bahia Kino, Sonora, Mexico, the Center is a field station and Mexican NGO supporting academic, research, and community-based research, education,...
-
Assistant Director for Operations
hace 5 días
Ciudad de México, Ciudad de México Organization of Biological Field Stations A tiempo completoJob Title: Assistant Director for OperationsThe Organization of Biological Field Stations is seeking an experienced and dynamic Assistant Director for Operations to join our team at the Kino Bay field station. As a key member of our management team, you will be responsible for overseeing the daily operations of the field station, ensuring the safety and...
-
Field Operations Coordinator
hace 1 mes
Ciudad de México, Ciudad de México Human Quality. A tiempo completoAbout the RoleWe are seeking a highly organized and detail-oriented Field Operations Coordinator to join our team. As a key member of our operations team, you will be responsible for the efficient management of commercial facility maintenance and repair work orders.Key Responsibilities• Receive, generate, and dispatch work orders to field technicians•...
-
AWS Cloud Operations Engineer
hace 1 mes
Ciudad de México, Ciudad de México Amazon A tiempo completoAbout the RoleWe are seeking a highly skilled Cloud Operations Engineer to join our team at Amazon. As a Cloud Operations Engineer, you will be responsible for providing technical support and expertise to our customers and internal teams.Key Responsibilities:Provide technical support and troubleshooting for cloud infrastructure and applications.Collaborate...
-
Senior Process Engineer
hace 5 días
Ciudad de México, Ciudad de México The Chemical Engineer A tiempo completoJob SummaryWe are seeking a highly skilled Senior Process Engineer to join our team. As a key member of our manufacturing operations, you will be responsible for leading process improvements and ensuring the stability and efficiency of our production processes.Key ResponsibilitiesLead process improvements and implement changes to reduce variation and improve...
-
Assistant Director for Operations
hace 7 días
Ciudad de México, Ciudad de México Organization Of Biological Field Stations A tiempo completoAssistant Director for OperationsJoin the Organization of Biological Field Stations as we seek a highly skilled and experienced Assistant Director for Operations to lead our team at the Kino Bay field station. Located in the heart of the Sonoran desert, our field station is a hub for academic, research, and community-based initiatives in the central Gulf of...
-
Senior Cloud Operations Engineer
hace 2 días
Ciudad de México, Ciudad de México Thomson Reuters A tiempo completoAbout the RoleWe are seeking a skilled Senior Site Reliability Engineer to join our team at Thomson Reuters. As a key member of our Cloud Operations team, you will be responsible for ensuring the reliability, scalability, and performance of our cloud-based applications.Key ResponsibilitiesDevelop and implement automated monitoring and alerting systems to...
-
Field Engineer
hace 2 días
Ciudad de México, Ciudad de México NTT DATA Services A tiempo completoJob SummaryWe are seeking a skilled Field Engineer to join our team in Mexico City. The ideal candidate will have a strong background in IT infrastructure and hardware troubleshooting.Key ResponsibilitiesHardware troubleshooting and repairSoftware installation and supportNetwork configuration and troubleshootingMobile Device Management (MDM)Remote desktop...
-
Operations Solution Engineer
hace 1 mes
Ciudad de México, Ciudad de México Welocalize A tiempo completoAbout the RoleWe are seeking an experienced Operations Solution Engineer to join our team at Welocalize. As a trusted global transformation partner, we accelerate the global business journey by enabling brands and companies to reach, engage, and grow international audiences.As a key member of our Operations team, you will play a pivotal role in enabling the...
-
Database Operations Engineer
hace 3 días
Ciudad de México, Ciudad de México Ntt Data A tiempo completoJob SummaryWe are seeking a highly skilled Database Operations Engineer to join our team at NTT DATA Services. As a key member of our database team, you will be responsible for managing and overseeing the entire lifecycle of SQL Server databases, from development to mission-critical production systems.Key ResponsibilitiesManage and maintain database servers...
-
Operations Engineer, Global Engineering Services
hace 1 semana
Ciudad de México, Ciudad de México Amazon A tiempo completoJob Title: Operations Engineer, Global Engineering ServicesAmazon is seeking an experienced Operations Engineer to join our Global Engineering Services team. As an Operations Engineer, you will play a critical role in the design, development, and delivery of physical distribution systems around the globe.Responsibilities:Work independently with internal and...
-
Field Sales Engineer, MCC
hace 1 mes
Ciudad de México, Ciudad de México Axis Communications A tiempo completoAbout the RoleWe are seeking a highly skilled Field Sales Engineer to join our team at Axis Communications. As a Field Sales Engineer, you will be responsible for supporting the sales growth initiatives across the territory, focusing on IP audio solutions for video intercoms, security communications, paging, and background music.Key ResponsibilitiesProvide...
-
Signalling Field Test
hace 1 semana
Ciudad de México, Ciudad de México Hitachi Vantara Corporation A tiempo completoJob Title: Signalling Field Test & Commissioning EngineerHitachi Rail is seeking a skilled Signalling Field Test & Commissioning Engineer to join our team in Toluca, Edo de México. As a key member of our team, you will be responsible for supporting the deployment of signalling systems, ensuring the smooth operation of our rail network.Key...
-
Field Service Engineer
hace 1 mes
Ciudad de México, Ciudad de México FLSmidth A tiempo completoJoin Our Team as a Field Service Engineer in MexicoWe are seeking a highly skilled Field Service Engineer to join our team in Mexico. As a Field Service Engineer, you will be responsible for providing technical support to our customers and contractors on FLS equipment during construction, commissioning, and operational maintenance.Your Key...
-
Operations Solution Engineer
hace 5 días
Ciudad de México, Ciudad de México Welocalize A tiempo completoAbout the RoleWe are seeking a highly skilled Operations Solution Engineer to join our team at Welocalize. As a trusted global transformation partner, we accelerate the global business journey by enabling brands and companies to reach, engage, and grow international audiences.As a key member of our Operations team, you will play a pivotal role in delivering...
-
Senior Manufacturing Engineering Manager
hace 3 días
Ciudad de México, Ciudad de México The Chemical Engineer A tiempo completoJob DescriptionWe are seeking a highly skilled and experienced Manufacturing Engineering Manager to join our team at The Chemical Engineer. As a key member of our operations team, you will be responsible for directing and coordinating all manufacturing activities and programs within the Engineering area.Main Responsibilities:Develop and implement transfer...
-
Reliability Operations Engineer
hace 1 mes
Ciudad de México, Ciudad de México Thomson Reuters A tiempo completoPosition Overview As a Reliability Operations Engineer, your responsibilities will include: Delivering expert technical support and operational capabilities for the design, testing, delivery, and maintenance of production services within the technical operations framework. Ensuring consistency in technical procedures within a team dedicated to the...