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Customer Support Specialist
hace 2 meses
About the Role
We are seeking a highly skilled and motivated Customer Support Specialist to join our team at Feverup. As a key member of our customer success team, you will be responsible for managing the onboarding process of new partners, providing exceptional support and guidance to ensure a seamless experience.
Key Responsibilities:
- Manage the onboarding process of new partners, ensuring a smooth transition and timely completion
- Provide accurate, valid, and complete information to partners, resolving questions and problems in a timely manner
- Guide partners through our internal platform, ensuring they have the necessary tools and resources to succeed
- Assist partners in the billing process, ensuring timely and accurate payments
- Maintain close communication with the Sales Team, ensuring alignment and effective collaboration
- Translate new deals provided by the Sales Team into standardized information for operational purposes
- Follow communication procedures, guidelines, and policies to deliver exceptional service to partners
About You
We are looking for a highly skilled and motivated individual with 1-2 years of relevant experience in dealing with partners. You should have excellent interpersonal and communication skills, both oral and written. You should be able to handle delicate conversations with a calm, problem-solving approach. Advanced English and Spanish level is required. You should be a go-ahead type of person, organized and motivated, with an excellent eye for detail and accuracy.
Benefits & Perks
We offer an attractive compensation package consisting of a base salary and the potential to earn a significant bonus for top performance. You will have the opportunity to have a real impact in a high-growth global category leader. You will enjoy 40% discount on all Feverup events and experiences. You will work in a location in the heart of Mexico City. You will have home-office friendly options. You will have health insurance. You will have Gympass membership. You will have English Lessons. You will have responsibility from day one and professional and personal growth. You will have a great work environment with a young, international team of talented people to work with.
