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Customer Support Specialist

hace 1 mes


Xico, México Rackspace A tiempo completo

As a Customer Support Specialist at Rackspace Technology, you will be the first point of contact for our customers, providing world-class support and resolving issues in a timely and professional manner.

**Key Responsibilities:**

- Provide technical support to customers via phone, email, and chat, identifying and resolving issues related to Windows and Linux systems.

- Collaborate with internal teams to ensure seamless ticket routing and efficient issue resolution.

- Develop and maintain strong relationships with customers, ensuring their loyalty and satisfaction.

**Requirements:**

- High school diploma or equivalent, with a focus on technical education.

- 0-12 months of technical experience, with a strong understanding of Linux and Windows fundamentals.

**What We Offer:**

- Competitive salary and benefits package.

- Opportunities for career growth and professional development.

- Collaborative and dynamic work environment.