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Customer Support Specialist
hace 1 mes
As a Customer Support Specialist at Rackspace Technology, you will be the first point of contact for our customers, providing world-class support and resolving issues in a timely and professional manner.
**Key Responsibilities:**
- Provide technical support to customers via phone, email, and chat, identifying and resolving issues related to Windows and Linux systems.
- Collaborate with internal teams to ensure seamless ticket routing and efficient issue resolution.
- Develop and maintain strong relationships with customers, ensuring their loyalty and satisfaction.
**Requirements:**
- High school diploma or equivalent, with a focus on technical education.
- 0-12 months of technical experience, with a strong understanding of Linux and Windows fundamentals.
**What We Offer:**
- Competitive salary and benefits package.
- Opportunities for career growth and professional development.
- Collaborative and dynamic work environment.