Bilingual Sales Representative
hace 4 semanas
As a Bilingual Sales Representative at AT&T, you will play a crucial role in providing exceptional customer service and sales support to our clients. Your primary responsibility will be to utilize your sales techniques to build strong relationships with customers, understand their needs, and provide personalized solutions to meet their requirements.
Key Responsibilities- Utilize sales techniques to build strong customer relationships and enhance the buying experience.
- Apply customer relationship and sales techniques to recommend and sell a variety of AT&T products or services to meet customers' needs.
- Provide customer service and billing support, solve any issues related to a customer's account.
- Add new lines or services to accounts to help customers' businesses grow.
- Uncover customer needs by building rapport, asking discovery questions, providing empathy statements, and restating the understanding of customers' needs beyond just the resolution of the issue.
- Find a personalized solution that fits each customer and make a recommendation (rate plan, how to reduce data usage, promotion, etc.).
- Use your resources to ensure complete resolution.
- Products offered include Telephone Services, hotspots, devices that connect with a network, DIRECTV, Internet, and various systems for businesses.
- Type of sales: Upgrades, package changes, adding new services, plan changes.
- Advanced English Fluency to engage with U.S. customers.
- Experience using a personal computer and Microsoft Office products is a must.
- 1 year of sales experience (or excellent communication skills).
- Ability to train/work 5 days (40 hours during operation hours) + 2 resting days per week.
- Our center operates from 7:00 am to 6:30 pm CST, Monday to Saturday (considering Daylight Saving Time & Holidays).
- Monthly Base Salary: MXN$18,400 (before Taxes).
- Average monthly bonus of MXN$8,000 when you meet your sales and service targets.
- Monthly Grocery vouchers: MXN$1,519 every 14 days.
- Monthly Restaurant vouchers: MXN$1,216 every 14 days.
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