Bilingual Customer Experience Representative
hace 4 semanas
Your primary focus will be to provide high-quality service to achieve maximum customer satisfaction by resolving customer queries at first contact and mentoring peers to achieve the same. You will listen to customers, establish their needs, and offer relevant products. You will also take ownership and initiative to complete necessary research and customer follow-up or direct the customer to the appropriate department for resolution.
Key Responsibilities:
* Answer inbound telephone inquiries from new potential customers and provide the required information
* Respond to and fulfill existing customer service and account queries
* Recommend products and services to meet customers\u2019 needs
* Refer queries that cannot be resolved on the initial phone call to the relevant department
* Document customer complaints in the relevant system
* Escalate complaints where required
Requirements:
* Bachelor\u2019s degree in Economic \u2013 Administrative areas
* Advanced level of written and spoken English
* Experience in Contact Center focused on customer experience
* Knowledge of customer service
We are an equal opportunity employer committed to building a culture where all employees are valued, respected, and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working, and opportunities to grow within an inclusive and diverse environment.
If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
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