Senior Business Architect

hace 1 semana

Xico, México Zendesk, S. De R.L. De Cv (Mexico) A tiempo completo

Job Summary

Zendesk's Enterprise Architecture team is seeking a highly skilled Senior Business Architect to lead the development of business capabilities and process improvements across the enterprise. As a key member of the team, you will partner with business and operational stakeholders to identify areas for improvement and develop strategies to enhance key capabilities.

Key Responsibilities

  • Define and improve critical capabilities across the GTM (Marketing, Sales, Service) landscape while assessing and providing recommendations on maturation.
  • Develop high-level business architecture that helps business partners prioritize and sequence critical initiatives.
  • Visualize and create high-level value stream and process models that can be used in knowledge sharing and future analysis.
  • Model, maintain, and present key Business Architecture work, including business capabilities, gap analysis, current and target state flows, value streams, process mapping and modeling, data modeling, and use cases.
  • Engage with Enterprise, Solution, and Domain Architects to assist with translating business capabilities to technical design, collaborate closely with IT Architects to craft optimal technical solutions to meet business needs and aligning IT strategies.
  • Design and optimize organizational structures, focusing on aligning team configurations, roles, and responsibilities to maximize efficiency and support strategic objectives.
  • Ensure that business processes meet both short and long-term requirements and support Zendesk's technology development as we grow.
  • Conduct workshops and coordinate across multiple senior stakeholders.

Requirements

  • 5+ years as a business architect or process architect.
  • Ability to document requirements for business process flows, capability and feature descriptions, gap analysis, KPIs, business use cases, and visual and textual techniques.
  • Ability to leverage requirements elicitation methods, including focus groups, white-boarding, surveys, or questionnaires to conduct business research and interviews in support of business capabilities and features.
  • Experience with design thinking strategies including customer-centric development processes and leading Customer Journey Mapping sessions with business partners to define business optimization opportunities.
  • Experience using process tools like Signavio, Appias, Nintex, Lucid Chart, Vizio, Miro or equivalent experience.
  • Experience with data-driven approaches to capture, design, and build end-to-end business processes and creating operating metrics.
  • Ability to work independently with minimal direction.
  • Preferred Skills: Lean Six Sigma certification, experience using Business Architecture tools such as ARIS, iServer, etc., experience in Business Process Modeling Notation (BPMN), experience with RPA software such as UiPath, AutomationAnywhere, BluePrism, experience with marketing, sales, and support platforms including; Salesforce, Adobe, Zendesk, ServiceNow, Oracle.

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