Customer Success Representative
hace 2 semanas
**Your Role**
As a vital member of our Customer Success Team, you will leverage your exceptional communication and organizational skills to deliver an outstanding customer experience for a designated segment of our account base.
**Our Team**
You will interact with our systems, including SAP and Salesforce, providing critical information to help our customers achieve their production goals. If you are passionate about being part of a team that drives business success and provides world-class service to customers of a respected global technology company, we'd like to discuss this opportunity with you.
**Key Responsibilities**
- Support the Order Management Process, including pre-and post-order activities, such as reviewing documents for accuracy, ensuring Molex minimum order quantities are met, and verifying pricing.
- Collaborate with our partners in Sales to share information and present a unified message, ensuring value creation for both Molex and the customer.
- Manage order changes in the SAP system and compile data reports on schedule agreement activity from the SAP system.
- Attend and participate in team meetings and departmental trainings to support CX Team activities; offer input and interact with your team members.
- Suggest opportunities to streamline or automate procedures related to your assigned activities and functions.
- Engage in a respectful challenge process where all ideas are valued.
**Requirements**
- Bilingual (Spanish/English)
- Desired: High Bachelor's degree
- Minimum 3 years of customer-facing job-related experience.
- Experience with Microsoft Office Suite
- Effective communication skills that demonstrate the ability to express ideas clearly. The ability to organize data and analyze the information to tell a story.
- Organizational, time management, and interpersonal skills
**What Sets You Apart**
- SAP Knowledge
- Salesforce Knowledge
- Customer-facing experience handling inquiries in a manufacturing or logistics environment
- Intermediate Excel skills
- College degree
**About Us**
As a Koch company, Molex is a leading supplier of connectors and interconnect components, driving innovation in electronics and supporting industries from automotive to healthcare and consumer to data communications. Our experienced people, groundbreaking products, and leading-edge technologies help us deliver a wider array of solutions to more markets than ever before.
At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.
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