Customer Success Representative
hace 5 meses
**Your Job**
As a Representative of our Customer Success Team, you will use your excellent communication and organizational skills to ensure a best-in-class customer experience for an assigned segment of our account base.
**Our Team**
You will interact with our systems, including SAP and Salesforce (the world's top customer relationship platform), providing vital information to help our customers successfully achieve their production plans. If you are looking to be a part of a team recognized as critical to the success of our business and provide world-class service to the customers of a highly respected global technology company, we'd like to talk with you
**What you will do**
Support the Order Management Process, including pre-and post-order activities, like reviewing documents for accuracy, ensuring Molex minimum order quantities are met, pricing is correct, etc.
Collaborate with our partners in Sales to share information and present a unified message, ensuring value creation for both Molex and the customer.
Manage order changes in SAP system and compile data reports on schedule agreement activity from the SAP system.
Attend and participate in team meetings and departmental trainings to support CX (Customer Experience) Team activities; offer input and interact with your team members.
Suggest opportunities to streamline or automate procedures related to your assigned activities and functions. Engage in a respectful challenge process where all ideas are valued.
**Who you are
- Bilingual (Spanish/English)
- Bachelor's Degree
- Minimum 3 years of customer facing job-related experience.
- Experience with Microsoft Office Suite
- Effective communication skills that demonstrate the ability to express ideas clearly. The ability to organize data and analyze the information to tell a story.
- Organizational, time management and interpersonal skills
**What will put you ahead**
- SAP Knowledge
- Salesforce Knowledge
- Customer-facing experience handling inquiries in a manufacturing or logistics environment
- Excel skills
College degree
**Who We Are**
As a Koch company, Molex is a leading supplier of connectors and interconnect components, driving innovation in electronics and supporting industries from automotive to health care and consumer to -data communications. The thousands of innovators who work for Molex have made us a global electronics leader. Our experienced people, groundbreaking products and leading-edge technologies help us deliver a wider array of solutions to more markets than ever before.
At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.
LI-MB2
-
Customer Success Representative
hace 6 meses
El Salto, México Molex A tiempo completo**Your Job** As a Representative of our Customer Success Team, you will use your excellent communication and organizational skills to ensure a best-in-class customer experience for an assigned segment of our account base. **Our Team** You will interact with our systems, including SAP and Salesforce (the world's top customer relationship platform),...
-
Customer Success Representative
hace 5 meses
El Salto, México Molex A tiempo completo**Your Job** As a Representative of our Customer Success Team, you will use your excellent communication and organizational skills to ensure a best-in-class customer experience for an assigned segment of our account base. **Our Team** You will interact with our systems, including SAP and Salesforce (the world's top customer relationship platform),...
-
Customer Success Representative
hace 5 meses
El Salto, México Molex A tiempo completo**Your Job** As a Representative of our Customer Success Team, you will use your excellent communication and organizational skills to ensure a best-in-class customer experience for an assigned segment of our account base. **Our Team** You will interact with our systems, including SAP and Salesforce (the world's top customer relationship platform),...
-
Customer Success Representative
hace 6 meses
El Salto, México Molex A tiempo completo**Your Job** As a Representative of our Customer Success Team, you will use your excellent communication and organizational skills to ensure a best-in-class customer experience for an assigned segment of our account base. **Our Team** You will interact with our systems, including SAP and Salesforce (the world's top customer relationship platform),...
-
Customer Success Representative
hace 6 meses
El Salto, México Molex A tiempo completoYour Job As a Representative of our Customer Success Team, you will use your excellent communication and organizational skills to ensure a best-in-class customer experience for an assigned segment of our account base. Our Team You will interact with our systems, including SAP and Salesforce (the world’s top customer relationship platform),...
-
Customer Success Representative
hace 1 mes
El Salto, México Molex A tiempo completo**Your Job** As a Representative of our Customer Success Team, you will use your excellent communication and organizational skills to ensure a best-in-class customer experience for an assigned segment of our account base. **Our Team** You will interact with our systems, including SAP and Salesforce (the world's top customer relationship platform),...
-
Customer Success Representative
hace 4 semanas
El Salto, México Molex A tiempo completo**Your Role**As a member of our Customer Success Team, you will leverage your exceptional communication and organizational skills to deliver a best-in-class customer experience for a designated segment of our account base.**Our Team**You will interact with our systems, including SAP and Salesforce, to provide vital information that supports our customers'...
-
Customer Success Representative
hace 3 semanas
El Salto, México Molex A tiempo completo**Your Role**As a vital member of our Customer Success Team, you will leverage your exceptional communication and organizational skills to deliver an outstanding customer experience for a designated segment of our account base.**Our Team**You will interact with our systems, including SAP and Salesforce, providing critical information to help our customers...
-
Customer Success Advocate
hace 4 semanas
El Salto, México Molex A tiempo completoAbout the RoleWe are seeking a highly skilled Customer Success Representative to join our team at Molex. As a key member of our Customer Success Team, you will play a critical role in ensuring a best-in-class customer experience for our account base.Key ResponsibilitiesYou will interact with our customers daily via email, phone, and through our Salesforce...
-
Customer Success Representative
hace 5 meses
El Salto, México Molex A tiempo completo**Your Job** Leads, coaches, and develops a team of Customer Success professionals to meet and exceed customer expectations for on-time delivery, quality, and account service, with Customer Experience as our North Star. Develops individual and team-building strategies and plans to maximize the potential and self-actualization of each employee **Our...
-
Customer Success Manager
hace 3 meses
El Salto, México Molex A tiempo completo**Your Job** Molex is seeking a dynamic and proactive Manager for our Customer Service team that will support our Global Sales and Marketing Division. The position will organize staff and manage the Supervisors of the Customer Service Representative teams and ensure the teams and team members are providing industry-leading customer service. **Our Team** At...
-
Customer Service Representative
hace 4 semanas
El Salto, México Molex A tiempo completo**Job Summary**We are seeking a detail-oriented Customer Service Representative to ensure seamless order processing and provide outstanding service and support to our customers.**Key Responsibilities**- Maintain daily contact with customers to resolve inquiries and issues.- Process orders in SAP with accuracy and verify order data, including part numbers,...
-
Customer Service Representative
hace 6 meses
El Salto, México Mass Precision A tiempo completo**About Us**: MASS Precision Inc. is a global manufacturer with over 30 years of experience excelling in the custom contract manufacturing of electronic chassis, frames, fabrications, and turn-key electro-mechanical assemblies built to customer specifications. MASS Precision Inc. manufactures medical devices and military electronics for some of the largest...
-
Customer Service Representative
hace 2 meses
El Salto, México Molex A tiempo completo**Your Job** At Koch Industries, we are seeking a dedicated and detail-oriented Customer Service Representative to join our team. This role involves ensuring the highest level of daily contact with our customers, processing orders with precision, and collaborating with various internal teams to provide outstanding service and support. **Our Team** You will...
-
Customer Fulfillment Representative
hace 6 meses
El Salto, México Molex A tiempo completo**Your Job** Molex is seeking a dedicated Customer Fulfillment Representative to join our Guadalajara team to ensure our operations align seamlessly with customer expectations and demand. This role is vital in maintaining strong positive relations with our customers by managing pre-order and post-order activity and ensuring customer satisfaction within the...
-
Senior Customer Service Representative
hace 7 días
El Salto, México HELLA A tiempo completoJob Summary:Sales Scheduler Team LeadFORVIA HELLA is a leading international automotive supplier, and we are currently seeking a highly skilled Sales Scheduler Team Lead to join our team. As a Team Lead, you will be responsible for leading a team of Customer Service Representatives and Sales Schedulers to process customer orders, monitor Kanban control...
-
Customer Experience Advocate
hace 15 horas
El Salto, México Molex A tiempo completoCompany OverviewMolex is a highly respected global technology company recognized for its commitment to delivering world-class customer experiences.About the RoleWe are seeking a skilled Customer Success Representative to join our team. As a key member of our Customer Success Team, you will be responsible for ensuring a best-in-class customer experience for...
-
Customer Service Representative
hace 5 meses
El Salto, México IMI A tiempo completoIntegrated Micro-Electronics, Inc., also known as IMI, is one of the leading global providers of electronics manufacturing services (EMS) and power semiconductor assembly and test services (SATS) in the world. CUSTOMER SERVICE REPRESENTATIVE **Requisitos**: Escolaridad: Licenciatura terminada Negocios Internacionales, Administración o Afin. Experiência...
-
Customer Service Representative
hace 3 semanas
Apaseo el Grande, Guanajuato, México Grupo Prodensa A tiempo completoJob Summary:As a Customer Service Representative, you will be the first point of contact for our clients, providing exceptional support and resolving their queries in a timely and professional manner.Key Responsibilities:• Respond to customer inquiries via phone, email, or chat• Resolve customer complaints and concerns in a courteous and professional...
-
Customer Service Representative
hace 4 semanas
El Salto, México Mass Precision A tiempo completo**About Us**:At MASS Precision Inc., we're a global manufacturer with over 30 years of experience delivering custom contract manufacturing solutions for electronic chassis, frames, fabrications, and turn-key electro-mechanical assemblies tailored to customer specifications.We manufacture medical devices and military electronics for leading companies in...