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Technical Account Specialist

hace 2 meses

Monterrey, Nuevo León, México Blue Yonder A tiempo completo
{"Job Summary

We are seeking a highly skilled Technical Account Advisor to join our team at Blue Yonder. As a key member of our customer success team, you will be responsible for ensuring timely and satisfactory resolutions of all technical and operational cases.

Key Responsibilities

* Collaborate with Customer Success Managers to drive adoption and satisfaction
* Produce and deliver monthly Service Level Agreements reports to customers, and ensure SLA compliance
* Ensure adherence to SaaS policies and procedures
* Own inbound customer calls / case handling
* Drive all service management activities (incidents, change requests, enhancement requests, Root Cause Analysis)
* Own disaster recovery process and issue resolution
* Responsible for proactive technical guidance for all Blue Yonder and customer IT projects
* Create and own Customer Success Plans for relevant stakeholders
* Collaborate & coordinate effectively with all Blue Yonder internal dept's (Consulting, PD, Shared Services Lead (SSL) organization, Solution, Service Management, etc.) for faster resolution of issues
* Collaborate with Cloud SSL Manager to track and approve transition from Implementation to Delivery
* Provide technical / feature-specific advice when requested
* Prepare for and participate in Customers business reviews

Requirements

* Bachelor's degree and minimum 5 to 8 years of experience in Software development
* Candidate with customer facing skillset is preferred
* Strong communication skills and escalation management skills
* Knowledge of SaaS and Cloud
* Supply chain knowledge is an added advantage

What We Offer

* A dynamic and supportive work environment
* Opportunities for professional growth and development
* Competitive compensation and benefits package

If you are a motivated and results-driven individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.

Equal Employment Opportunity

Blue Yonder is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive environment that values diversity and promotes equal opportunities for all employees.