Collections Specialist

hace 2 días


Monterrey, Nuevo León, México Citi A tiempo completo
Account Recovery Specialist Job Description

Citi is seeking a skilled Account Recovery Specialist to join our team. As an Account Recovery Specialist, you will play a critical role in ensuring the quality of our tasks and services while working under minimal supervision.

The ideal candidate will have a solid understanding of technical and professional principles, as well as in-depth knowledge of team objectives. They will be able to assess the impact of assigned duties on the team's work and coordinate efforts to achieve business objectives.

This position requires tact and diplomacy when exchanging complex or sensitive information with clients. The successful candidate will also be sensitive to audience diversity and possess basic knowledge of the organization, its policies, and procedures.

Responsibilities:
  1. Conduct collections management for client portfolios with outstanding balances to regularize debt and mitigate risk.
  2. Communicate effectively with clients to provide them with all relevant credit and debt information via phone, maintaining quality standards.
  3. Update unlocatable customer data through the CACS system, verifying information and history to facilitate collection management.
  4. Orient clients according to their needs to other areas, such as Customer Services, Retention, and Citiphone.
  5. Comply with front-end strategies and contribute to monthly productivity standards.
  6. Identify inconsistencies in Collections systems affecting client products.
  7. Develop negotiation strategies tailored to individual client situations or route cases to Remedial or supervisors for alternative payment options.

This role requires the ability to work under pressure, negotiate effectively, and adapt quickly to changes and reprioritization in the market, client needs, or organizational issues.

We offer a competitive salary range of $60,000 - $80,000 per year, based on experience, location, and qualifications.

Requirements:
  • 2-4 years of experience in the collection area
  • Ability to adjust quickly to changes and reprioritization
  • Effective communication and negotiation skills
  • Sensitivity to audience diversity and organizational policies

Citi is an equal opportunity employer and welcomes qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.


  • Collections Specialist

    hace 3 semanas


    Monterrey, Nuevo León, México Vision Realty & Management A tiempo completo

    At Vision Realty and Management, we are seeking a skilled Collections Specialist to join our team. As a Collections Specialist, you will be responsible for ensuring timely rent payments from our residents. Your excellent communication skills and attention to detail will enable you to effectively handle utility accounts, coordinate service activations and...


  • Monterrey, Nuevo León, México 09516 Banco Nacional de Mexico, S.A., integrante del Grupo Financiero Banamex A tiempo completo

    Collections SpecialistThe Collections Specialist 4 performs moderately complex and varied assignments, with a focus on quality of execution. This role works with limited supervision and may service an expansive array of products and services. The Collections Specialist demonstrates technical and administrative expertise, applying specialized functional area...

  • Collections Specialist

    hace 4 semanas


    Monterrey, Nuevo León, México Vision Realty & Management A tiempo completo

    **Collections Specialist Opportunity**We are seeking a detail-oriented and proactive individual to join our team as a Collections Specialist.**Responsibilities**Manage resident payment accounts, engage proactively with residents to provide support, and ensure that accounts are maintained in a Payment Current status.Additionally, you will be responsible for...

  • Collections Specialist

    hace 4 semanas


    Monterrey, Nuevo León, México Vision Realty & Management A tiempo completo

    Job Title: Collections Account SpecialistWe are seeking a detail-oriented and proactive individual to join our team as a Collections Account Specialist.About the RoleAs a Collections Account Specialist, you will play a vital role in overseeing the collection of payments from our residents. Your responsibilities will include managing resident payment...

  • Collections Specialist 4

    hace 4 semanas


    Monterrey, Nuevo León, México Citigroup Inc. A tiempo completo

    Collections Specialist 4 Job DescriptionThe Collections Specialist 4 performs complex and varied assignments with a focus on quality execution. This role works with limited supervision and may service a wide range of products and services. The ideal candidate will demonstrate technical and administrative expertise, applying specialized functional area skills...

  • Collections Specialist

    hace 4 semanas


    Monterrey, Nuevo León, México Schneider Electric Gruppe A tiempo completo

    Job Title: Collections SpecialistSchneider Electric Gruppe is seeking a skilled Collections Specialist to join our team. As a Collections Specialist, you will be responsible for managing accounts receivable portfolios and collecting on past-due accounts in a timely and accurate manner.Key Responsibilities:Comprehend and communicate effectively with customers...

  • Collections Specialist

    hace 7 días


    Monterrey, Nuevo León, México Schneider Electric A tiempo completo

    About the RoleSchneider Electric is seeking a skilled Collections Specialist to join our team in Monterrey, Mexico. As a Collections Specialist, you will play a crucial role in managing accounts receivable and ensuring timely payments from customers.Key ResponsibilitiesManage and analyze accounts receivable portfolios to identify and resolve payment...


  • Monterrey, Nuevo León, México Visionwestgeorgia A tiempo completo

    Job Title: Collections Account SpecialistWe are seeking a detail-oriented and proactive individual to join our team as a full-time Collections Account Specialist at Visionwestgeorgia.About the Role:As a Collections Account Specialist, you will play a vital role in overseeing the collection of payments from our residents. Your responsibilities will include...

  • Collections Specialist

    hace 4 semanas


    Monterrey, Nuevo León, México Msci Inc A tiempo completo

    Job Title: Collections SpecialistWe are seeking a highly organized and motivated Collections Specialist to join our team. As a Collections Specialist, you will work closely with our Billing, Sales Ops, and Coverage teams to collect on past due invoices and assist in other functions of the AR team.Your Key Responsibilities:Review past due accounts and follow...

  • Collections Specialist

    hace 4 semanas


    Monterrey, Nuevo León, México Msci Inc A tiempo completo

    **Job Summary**We are seeking a highly organized and motivated Collections Specialist to join our team. As a Collections Specialist, you will work closely with our Billing, Sales Ops, and Coverage teams to collect on past due invoices and assist in other functions of the AR team.**Key Responsibilities**Review past due accounts and follow the standard...

  • Collections Specialist 3

    hace 2 semanas


    Monterrey, Nuevo León, México 08795 Tarjetas Banamex, S.A. de C.V., SOFOM, E.R. A tiempo completo

    Collections Specialist 3 Job DescriptionThe Collections Specialist 3 performs various tasks with limited complexity, focusing on accuracy and attention to detail. This role works under general supervision and follows established procedures. The specialist may handle a range of products and services, applying detailed knowledge of administrative and technical...

  • Collections Specialist

    hace 4 semanas


    Monterrey, Nuevo León, México Citi A tiempo completo

    The Portfolio Recovery Specialist at Citi plays a crucial role in resolving delinquency issues with advanced negotiation skills. This position requires the ability to research problems, such as skip tracing, to develop external contacts and share knowledge with less experienced collectors. The Specialist will work under general supervision and established...


  • Monterrey, Nuevo León, México 08795 Tarjetas Banamex, S.A. de C.V., SOFOM, E.R. A tiempo completo

    Collections Specialist Job DescriptionThe Collections Specialist 3 performs a variety of assignments with limited complexity, focusing on accuracy and attention to detail. This role works under general supervision and established procedures, servicing a range of products and services. The ideal candidate will possess a deep understanding of specialized...

  • Collections Specialist

    hace 2 meses


    Monterrey, Nuevo León, México 08795 Tarjetas Banamex, S.A. de C.V., SOFOM, E.R. A tiempo completo

    Job Summary:The Collections Specialist 3 plays a crucial role in resolving delinquency issues and recovering past due portfolios. This position requires advanced negotiation skills, research, and problem-solving abilities to interpret procedures and instructions.Key Responsibilities:Utilize negotiation skills to resolve delinquency issues and develop...

  • Collections Specialist

    hace 3 semanas


    Monterrey, Nuevo León, México 09516 Banco Nacional de Mexico, S.A., integrante del Grupo Financiero Banamex A tiempo completo

    Job Summary:The Collections Specialist 4 performs moderately complex and varied assignments with a focus on quality of execution. This role works with limited supervision and may service an expansive array of products and services. The ideal candidate will demonstrate technical and administrative expertise, applying specialized functional area skills and...


  • Monterrey, Nuevo León, México Vision Realty & Management A tiempo completo

    About the RoleVision Realty and Management is seeking a detail-oriented and proactive individual to join our team as a full-time Collections Account Specialist.Key ResponsibilitiesManage resident payment accounts and engage proactively with residents to provide supportEnsure accounts are maintained in a Payment Current statusManage utility accounts for our...


  • Monterrey, Nuevo León, México Blue Yonder A tiempo completo

    Job Title: Senior Collections SpecialistJob Summary:We are seeking a highly skilled Senior Collections Specialist to join our team at Blue Yonder. As a key member of our Accounts Receivable department, you will be responsible for resolving client issues and disputes, pursuing payments of invoices and related credits, and managing a heavy portfolio of...

  • Collections Specialist

    hace 3 semanas


    Monterrey, Nuevo León, México Citigroup Inc. A tiempo completo

    Job Summary: We are seeking a skilled Collections Specialist to join our team at Citigroup Inc. The successful candidate will perform a variety of assignments with limited complexity, focusing on accuracy and attention to detail. This role involves working under general supervision and established procedures, with opportunities to develop and apply...


  • Monterrey, Nuevo León, México 08795 Tarjetas Banamex, S.A. de C.V., SOFOM, E.R. A tiempo completo

    Job Summary:The Collections Specialist 3 performs a variety of assignments with limited complexity, focusing on accuracy and attention to detail. This role works under general supervision and established procedures, servicing a range of products and services. The ideal candidate will possess a deep understanding of specialized administrative and technical...

  • Collections Specialist

    hace 4 semanas


    Monterrey, Nuevo León, México Vision Realty & Management A tiempo completo

    As a Collections Specialist with Vision Realty and Management, you will play a crucial role in ensuring timely rent payments from our residents. Your primary responsibility will be to communicate with residents to facilitate payments, answer their questions, and provide assistance when needed. You will also be responsible for handling utility accounts,...