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Customer Experience Manager

hace 2 meses

Puebla, Puebla, México Tesla A tiempo completo
Role Overview

As a seasoned retail professional, you will lead a dynamic store team to drive sales growth, deliver exceptional customer experiences, and maintain store operations. Collaborate with your Store leader to recruit, train, and develop a high-performing team that embodies Tesla's mission to accelerate the world's transition to sustainable energy.

Key Responsibilities
  • Develop and execute sales strategies to meet and exceed sales targets, drive optimal team performance, and maintain store operations.
  • Train and coach the team on sales and delivery processes, ensuring they are fluent in all aspects of product knowledge.
  • Oversee Delivery Operations during Manager on Duty Shifts, ensuring seamless execution and customer satisfaction.
  • Recruit, train, and develop employees to ensure all positions are filled in a timely manner through evaluation and feedback.
  • Ensure facility maintenance and showroom presentation adhere to the brand standard.
Requirements
  • 3+ years of applicable experience with a proven track record of meeting or exceeding goals.
  • Self-starting entrepreneur with exceptional management skills and attention to detail.
  • Ability to prioritize multiple projects and adhere to business-critical deadlines.
  • Excellent written and verbal communication skills, with an ethical approach to sales and sales operations.
  • Ability to develop collaborative relationships and act as a well-respected, trusted partner.
What We Offer

Tesla offers a dynamic work environment, opportunities for growth and development, and a competitive compensation package. If you are a motivated and results-driven professional with a passion for sustainable energy, we encourage you to apply.