Global Quoting Desk Specialist

hace 4 semanas


Ciudad Apodaca, Nuevo León, México Expeditors A tiempo completo

Job Title: Pricing Agent, Global Quoting Desk

Job Summary:

We are seeking a skilled Pricing Agent to join our Global Quoting Desk team at Expeditors. As a Pricing Agent, you will be responsible for coordinating spot requests within our network, managing price quotations for air, ocean, and road transport, and serving as the primary point of contact for customers.

Main Responsibilities:

Operations:


• Manage customer deadlines and operational procedures to ensure timely and accurate quote requests.


• Update quote requests in our internal systems and distribute them across our network in a timely manner.


• Make informed decisions in alignment with internal processes and procedures to increase success rates, net revenue, and provide exceptional customer service.


• Ensure compliance with internal policies, procedures, and external government regulations or customer policies/requirements.


• Continuously improve departmental processes and identify opportunities for growth.


• Adhere to standard operating procedures and processes at all times.


• Collaborate with the team to meet KPI standards as per company procedures.

Relationship:


• Develop and maintain strong relationships with partner branches within our network to coordinate and increase win ratios.


• Maintain close liaison with our account management team to meet customer requirements and standards.


• Track ad-hoc quote requests from customers using internal tools to improve performance and provide exceptional customer service.

Analyze:


• Conduct and track internal/external weekly/monthly reports to manage performance, increase net revenue, and ensure customer satisfaction.


• Continuously seek opportunities for improvement based on experience and operational reports.

Qualifications:

Desire Qualifications:


• Logistics experience (air, ocean, and/or road) (operations or quoting).


• Understanding of transport documentation processes (preferred).


• Attention to detail is a must.


• Ability to prioritize and work with deadlines.


• Good knowledge and understanding of Incoterms.


• Willingness to work in a team, ability to listen, understand, and communicate effectively to achieve positive results.


• Proactive and strong organizational skills.


• Ability to work independently by following processes and instructions with remote supervision.


• Competent in Microsoft Office suite 365 (Excel, Word, PowerPoint, and Outlook).


• Fluent in English and Spanish (the job position is based in Monterrey, Mexico).



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