Global IT Service Management Specialist

hace 4 semanas


Ciudad Apodaca, Nuevo León, México Prodensa A tiempo completo
{"title": "Incident Management Specialist", "content": "Key Responsibilities

Assess and prioritize incidents based on impact and urgency.

Diagnose and resolve incidents efficiently, escalating when necessary.

Communicate incident status and resolution timelines to stakeholders.

Prepare and distribute incident reports, including root cause analysis and corrective actions.

Conduct post-incident reviews to identify lessons learned and areas for improvement.

Technical Requirements

Proficiency in ERP systems, Epicor is an asset.

Strong problem-solving and troubleshooting skills.

Excellent communication and organizational skills.

Competencies

Strong communicator and team player.

Critical thinking and evaluation skills.

Ability to work in a virtual setting.

", "lang_code": "en-US"}

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