Travel Reservation Specialist
hace 1 mes
Overview
The Ritz-Carlton Mexico City, Avenida Paseo de la Reforma 509, Mexico City, Distrito Federal, Mexico is seeking a Travel Reservation Specialist to join our team.
About the Role
This Full-Time position offers a competitive salary of $35,000 per year, plus benefits and opportunities for career growth.
Job Responsibilities
- Process all reservation requests, changes, and cancellations received by phone or mail.
- Determine appropriate room type based on guest needs and availability.
- Verify room rates and explain policies to callers.
- Accommodate special requests and document them in the reservation system.
- Answer questions about property facilities and services.
- Input and access data in the reservation system.
- FOLLOW ALL COMPANY POLICIES AND PROCEDURES.
Requirements
- Previous experience in customer service or hospitality industry.
- Ability to work in a fast-paced environment.
- Excellent communication and problem-solving skills.
- Bilingual or multilingual skills preferred.
Benefits
- Competitive salary and bonus structure.
- Comprehensive health and dental insurance.
- 401(k) retirement plan with company match.
- Opportunities for career advancement and professional development.
About Us
The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world's top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.
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