HR Service Center Manager

hace 4 semanas

Santa Isabel, Baja California, México Flowserve Corporation A tiempo completo
Job Summary

Flowserve Corporation is seeking an experienced HR Service Center Manager to lead the Americas People Center Customer Care team. This role is responsible for developing the team, building efficient organization structures, and driving activities aimed at team engagement, career growth, and overall well-being.

Key Responsibilities
  • Develop the team individually and collectively to meet business needs and provide succession for the wider HR group.
  • Build an efficient People Center organization structure to ensure continuity in service delivery, pipeline talent development, delivery on KPIs, and breadth of competencies for ongoing needs.
  • Drive activities aimed at team engagement, career growth, satisfaction, and overall well-being.
  • Manage the People Center budget process, ensuring business case details are maintained, and headcount, allocations, and cost controls are controlled with clear records of benefit realization.
  • Define and deliver dashboard data and reports, including KPIs, HR dashboards, demographic data, and ad-hoc reports required to support business needs.
  • Use lean and continuous improvement methodologies to initiate, plan, resource, and oversee projects with regional impact on HR processes, ensuring successful implementations.
  • Lead global People Operations projects aimed at increasing efficiency, improving customer experience, and implementing legal requirements.
  • Adjust activities provided to internal customers to maximize process standardization and optimization across the region.
  • Remain well-connected to the local senior management team to ensure local compliance and participation in relevant site protocols and activities.
  • Ensure recording of evidence of compliance to internal controls for internal and external audits.
  • Work with global IT, HRIS, other regional People Center leaders, and Community of Expertise leaders to ensure global consistency in ways of working, process, and system set-ups.
  • Participate in regional and global governance boards reviewing and approving regional and global process and system changes.
  • Manage senior-level escalations and ensure timely and effective resolution.
  • Adhere to Flowserve's safety, integrity, and code of conduct policies.
Requirements
  • Excellent people management and leadership skills, with the ability to influence at a senior level.
  • Exceptional customer service, emotional intelligence, and empathy.
  • Strong organizational and change management skills, including influencing and negotiating.
  • Project management/continuous improvement skills, ideally with certification in relevant methodologies such as Six Sigma or LEAN.
  • Established financial acumen, cost controls, and value propositions.
  • Good understanding of HR practices/principles and of the full HR operations solution.
  • Executive presence and ability to lead an organization to deliver high-touch support.
  • Conveys quiet confidence, champions the strengths and accomplishments of others, and allows others to find their voice, demonstrate their strengths, and own the process.
  • Solves problems, generates innovative solutions, and makes timely decisions based on sound judgment.
  • A global, multi-cultural mindset.
  • Travel required of up to 10% to global locations.
  • 5 years' supervisory experience of HR Shared Services Operations, Business Process Outsourcing, and service delivery.

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