Digital Operations Coordinator

hace 4 semanas


Xico, México Leadventure A tiempo completo

At LeadVenture, we're a market-leading SaaS provider of digital retailing solutions for dealerships across various industries. Our brand, Dealer Car Search, helps automobile dealers manage their dealership efficiently and profitably with our web applications.

About the Role

We're looking for a skilled Digital Operations Coordinator to support our Dealer Car Search brand. This role will involve managing incoming customer inquiries, preparing detailed documentation, and ensuring smooth operations.

Key Responsibilities:
  • Work closely with the OEM Program Management Team on top programs and projects
  • Manage customer support cases related to OEM operations and effectively troubleshoot them
  • Communicate via email with customers about support case status
  • Prepare detailed reports and submit monthly files to OEM partners
  • Lead some projects independently and contribute to the success of the OEM Programs Team
Requirements:
  • Bachelor's degree in a related field (or 3-4 years of relevant work experience)
  • 2+ years in a customer-facing role
  • Excellent written and verbal communication skills
  • Critical thinking and troubleshooting expertise
  • Detail-oriented and self-motivated
  • Experience with project management software and CRM software is preferred
What We Offer

We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, or genetics. Our company expressly prohibits any form of workplace harassment based on these characteristics.

Estimated Salary Range: $60,000 - $80,000 per year

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