Senior ARC Network Operations Specialist

hace 1 mes


Monterrey, Nuevo León, México Esab A tiempo completo

Esab is seeking a Senior ARC Network Operations Specialist to join our team in Monterrey, Mexico. This role will be responsible for managing ESAB's ARC network processes, warranty claims, and invoicing while ensuring compliance with procedures.

Main Responsibilities:

  • Monitor repair centers' performance to ensure that repairs are completed within agreed-upon timeframes and quality standards are met.
  • Work to improve the overall efficiency of spares inventory management for all ESAB product lines.
  • Verify that repair centers' billing practices align with company policies and procedures.
  • Track and report on repair centers' performance, providing regular updates to management.
  • Collaborate with customer service and technical support teams to resolve customer issues efficiently.

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