Network Support Specialist

hace 24 horas


Monterrey, Nuevo León, México Autozone A tiempo completo
Job Description:

As a Network Support Specialist at AutoZone, you will play a vital role in ensuring the smooth operation of our store networks, ROs, DCs, and MEXCAT locations. Your primary responsibility will be to provide technical support for AutoZone Stores, focusing on troubleshooting problems with store network hardware, including Cisco Routers, Switches, and Telephones.

Key Responsibilities:

  • Respond to and troubleshoot hardware, software, and networking issues remotely or through discussions with users over the phone.
  • Work closely with the Helpdesk Team to resolve complex technical issues.
  • Collaborate with dispatch technicians to troubleshoot and validate services working according to our needs.
  • Document processes and procedures to develop work knowledge.

Requirements:

  • A Bachelor's degree in Computer Science, Networking, or Communications.
  • Three to five years of experience in high-level technical roles.
  • Current or recently expired Cisco CCNA Collaboration Certification & Routing and Switching or equivalent 5 plus years of experience.
  • At least 3 years of experience with configuration of Cisco Call Manager Express (CME), Cisco SRST, Cisco ISR Gen1-3 Routers, Cisco Unified Border Controller, and SIP Trunking.
  • Knowledge of VOIP and the SIP protocol.
  • Experience with analog phone lines, DSL services, and dedicated data lines.
  • Ability to manage medium-sized LANs with multiple switches, supporting VLANs, trunking, and spanning tree.

Preferred Skills:

  • Understanding of the OSI model, specifically layer 1, 2, and 3.
  • Knowledge of MS Office.
  • Technical skills may include experience with UNIX, Linux, Windows, Java, MS SQL, C, C++, Informix, Oracle, PostgreSQL, data analysis, computer operations, or customer service.

Estimated Salary: $80,000 - $120,000 per annum based on location and experience.



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