Senior Deployment Specialist
hace 2 semanas
About the Role
The Senior Deployment Specialist will be responsible for managing full lifecycle deployments utilizing the Workday Deployment Methodology. This role requires a professional with expertise in resolving issues in creative and effective ways. The Specialist will partner with and support Engagement Managers and Project Directors throughout the project timeline to bring a customer successfully live on the Workday platform.
Key Areas of Responsibility
- Become proficient in Workday's Implementation Methodology.
- Assist Engagement Managers with the implementation of simultaneous projects.
- Assist Engagement Managers with ensuring the project is delivered within the budget outlined in the Statement of Work.
- Identify opportunities to extend the scope of assistance you can provide Engagement Managers.
- Provide prompt delivery of tasks for Engagement Managers and Consultant resources working on their implementations.
- Lead low to medium complexity deployments as Engagement Manager.
- Perform Timesheet review and approvals and compliance verification.
- Maintain RAIDQ Log, create and manage Support Cases.
- Propose and support implementing changes aimed at optimization and/or automation in Smart Sheets.
- Endeavor to continuously improve our efficiency in delivering the Engagement Support service across the organization.
About You
Basic Qualifications
- Up to 1 year of experience of project management with HCM, Payroll, Financial or Student implementations within medium enterprise, large enterprise, higher education and/or state and local governments.
- Up to 1 year of experience implementing Workday, Oracle, SAP, PeopleSoft or similar applications.
Other Qualifications
- 2+ years of experience working on software implementations in any capacity.
- SaaS / ERP Experience highly desired.
- Consulting experience demonstrating strengths in managing customer expectations while building trust and confidence.
- Experience in coordinating smaller streams of work / delivery of projects.
- Excellent organizational and time management skills.
- Aptitude for learning new management methodologies, technologies and technical skills quickly.
- Passion for delivering exceptional customer service and quality.
- Ability to juggle multiple projects and initiatives simultaneously.
- Ability to work in diverse, fast paced environment and effectively collaborate across teams.
- Team player who can communicate effectively with all project team members.
- Excellent spoken and written English, other languages beneficial as well.
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