Senior Deployment Specialist
hace 1 día
About the Role
The Senior Deployment Specialist will oversee the full lifecycle of Workday deployments, utilizing the Workday Deployment Methodology to resolve issues creatively and effectively. This role is responsible for partnering with and supporting Engagement Managers and Project Directors throughout the project timeline to bring customers successfully live on the Workday platform.
Key Areas of Responsibility
- Become proficient in Workday's Implementation Methodology.
- Assist Engagement Managers with the implementation of simultaneous projects.
- Assist Engagement Managers with ensuring the project is delivered within the budget outlined in the Statement of Work.
- Identify opportunities to extend the scope of assistance you can provide Engagement Managers.
- Provide prompt delivery of tasks for Engagement Managers and Consultant resources working on their implementations.
- Lead low to medium complexity deployments as Engagement Manager.
- Perform Timesheet review and approvals and compliance verification.
- Maintain RAIDQ Log, create and manage Support Cases.
- Propose and support implementing changes aimed at optimization and/or automation in Smart Sheets.
- Endeavor to continuously improve our efficiency in delivering the Engagement Support service across the organization.
About You
Basic Qualifications
- Up to 1 year of experience of project management with HCM, Payroll, Financial or Student implementations within medium enterprise, large enterprise, higher education and/or state and local governments.
- Up to 1 year of experience implementing Workday, Oracle, SAP, PeopleSoft or similar applications.
Other Qualifications
- 2+ years of experience working on software implementations in any capacity.
- SaaS / ERP Experience highly desired.
- Consulting experience demonstrating strengths in managing customer expectations while building trust and confidence.
- Experience in coordinating smaller streams of work / delivery of projects.
- Excellent organizational and time management skills.
- Aptitude for learning new management methodologies, technologies and technical skills quickly.
- Passion for delivering exceptional customer service and quality.
- Ability to juggle multiple projects and initiatives simultaneously.
- Ability to work in diverse, fast paced environment and effectively collaborate across teams.
- Team player who can communicate effectively with all project team members.
- Excellent spoken and written English, other languages beneficial as well.
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