Major Incident Resolution Specialist

hace 2 días


Ciudad de México, Ciudad de México Citibank A tiempo completo

As a Major Incident Resolution Specialist, you will be responsible for coordinating the activities related to recovering services in critical applications and services.

You will work closely with the Incident Management team to ensure the timely resolution of major incidents, and will be responsible for managing support teams to address and resolve outages.

Additionally, you will provide mentorship and feedback to junior staff members within the Incident Management organization, and will act as a leader to have general oversight on regional Major Incident events.

Strong communication and analytical skills are required for this role, as well as the ability to work independently with minimal supervision.

Key Responsibilities:

  • Coordinate IcM staff for all major incidents to ensure IcM presence for event awareness and incident management process execution
  • Manage support teams to address and resolve outages
  • Triage all the appropriate support teams for expedite troubleshooting within a technical bridge and business bridges
  • Mentor and feedback provider to all junior staff members within the Incident Management organization
  • Act as leader to have general oversight on regional Major Incident events

Requirements:

  • Fluent English Required
  • Bachelor's/University degree
  • Ability to work in a fast-paced environment with multiple priorities and deadlines
  • Strong analytical and problem-solving skills

Work Arrangements:

People in this position work on a 11x3 shift hour days, plus a 1x7 shift hour day.

- Hybrid schedule with 60% of the time worked on site.



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